What are the most common e-commerce service failures and how can you address them effectively?

Keeping a close eye on the performance of your delivery partners is important so that you can adjust your service and offer to customers. For example suspend Next Day service so you don't disappoint people or adjust delivery promise by a few days to manage expectations before they order not try to repair the damage later.

Offer more than one service, pay attention to notifications from the big brands as to delays due to weather, or logistics back ups. Be prepared to intervene. The carrier could be the issue but your brand, name and experience with your store will be to blame.

Customers these days need deliveries as soon as possible which puts pressure on sellers to process orders at the earliest. Sellers still need to make sure orders are processed even if they have faced damages, losses, or incorrect deliveries in the past. Set up processes and checks to mitigate the errors. Find Reliable delivery partners to ensure correct and fast deliveries.

When it comes to eCommerce, one of the biggest challenges faced is security breaches. There is a lot of information / data that is involved while dealing with eCommerce and a technical issue with data can cause severe damage to the retailer’s daily operations as well as brand image. Solution: Be vigilant and always back up your data. Post that, you can install security plugins onto your website to prevent it from getting hacked. There are several plugins out there, pick one that works best for your eCommerce website.

Decrease the delivery cost: In a recent experience of an online cosmetics and beauty sales campaign, we had a very exciting experience. That was holding a campaign where we accepted the shipping costs and the buyer did not pay anything for it. My suggestion was to create a dedicated landing page for our company's brands on Iranian online cosmetics and beauty shops, and if a buyer purchased from this landing page, they would benefit from free shipping. This idea had several attractive results. First, the average basket size did not decrease, but the average basket value increased by about 18%, and the number of items in the basket increased from 3.8 to 4.1. And the amount we paid for free shipping.

Returing unwanted products is a real pain point for customers. If they have to return because the item was not described well or did not match the pictures is most annoying - especially on clothing. So minimise nuance! Clear photos, size charts that are easy to read and understand and descriptions that give good info to make an informed decision.

To overcome product quality first and foremost requirement is to update accurate images and descriptions. This helps customers to make informed decisions and mitigate the issues of incorrect products received.

Man muss immer im Hinterkopf haben, dass Kundenfeedback ein teures, weil rares Gut ist. Denn von 50 Kunden, die nicht zufrieden sind oder über ein technisches Problem stolpern, meldet sich vielleicht einer. Also: Wenn ein Kunde ?meckert“, genau hinh?ren. Denn es ist nur eine Stimme eines ganzen Chores. Hilfreich ist, das CRM so zu nutzen, dass man Kundenfeedback sofort erkennt, verteilt, sch?tzt und positiv umsetzt. Hilft letztlich dem eigenen Shop.

That's one of the most challenging part in ecommerce business. most entities have resorted to cash on delivery which as well is not working our perfectly as expected.