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What are the most common challenges when mentoring employees on oral communication?

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Oral communication is a vital skill for any employee, especially in a remote or hybrid work environment. However, not everyone is comfortable or confident speaking in front of others, whether it's a presentation, a meeting, or a conversation. As a mentor, you may face some common challenges when coaching your mentees on how to improve their oral communication skills. In this article, we'll explore some of these challenges and how you can overcome them.

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Larraine Solomon

Global Business Leader, Chief Strategy and Operations Officer, Coach and Change Agent
Emma Ewing

Communications, public relations, public affairs and marketing | Big Fish Training | PR training & marketing training
Serena Jweinat

1 Challenge 1: Fear of public speaking

One of the most common challenges when mentoring employees on oral communication is helping them overcome their fear of public speaking. Many people experience anxiety, nervousness, or self-doubt when they have to speak in front of an audience, even if it's a small or familiar one. This can affect their performance, clarity, and credibility as speakers. To help your mentees overcome this challenge, you can provide them with positive feedback, encouragement, and tips on how to cope with their emotions. You can also help them practice their speeches or presentations in a safe and supportive environment, and give them constructive criticism on how to improve.

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Lara Quie

Business Opportunity Connector | Collaborator | Community Builder | Business Development Strategist | Former Lawyer | Assisting Litigators with Asset Tracing, Expert Witnesses, Cybersecurity, Forensics, Data & Analytics
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It is good to provide people with advance warning that you would like them to say something to the group. They can then prepare and you can say that it is okay to refer to notes. If you give everyone a very short report to deliver on a regular basis, they will get the practice they need to help them overcome their fear.

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2 Challenge 2: Lack of structure and clarity

Another common challenge when mentoring employees on oral communication is helping them develop a clear and structured message. Many speakers struggle with organizing their thoughts, expressing their main points, and providing relevant examples or evidence. This can lead to confusion, boredom, or misunderstanding among the listeners. To help your mentees overcome this challenge, you can teach them how to use an outline, a framework, or a template to plan their speech or presentation. You can also help them use transitions, signposts, and summaries to guide their audience through their message. Additionally, you can help them use simple and concise language, avoid jargon and filler words, and emphasize their key takeaways.

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Emma Ewing

Communications, public relations, public affairs and marketing | Big Fish Training | PR training & marketing training
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You need structure, sure, but before any of that, it's vital to step into the world of your audience. What do they want to hear? What problems can you help them solve? What does their world look like to them and how can what you are saying relate to that? It starts from there.

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3 Challenge 3: Lack of engagement and interaction

A third common challenge when mentoring employees on oral communication is helping them create an engaging and interactive experience for their audience. Many speakers fail to capture the attention, interest, or feedback of their listeners, either because they are too passive, too monotone, or too detached. This can result in a lack of rapport, trust, or influence as speakers. To help your mentees overcome this challenge, you can teach them how to use vocal variety, body language, and eye contact to convey enthusiasm, confidence, and empathy. You can also help them use questions, polls, stories, or humor to involve their audience, spark curiosity, and build rapport.

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Larraine Solomon

Global Business Leader, Chief Strategy and Operations Officer, Coach and Change Agent
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We often spend a lot of time agonising over words and PowerPoint graphics - but the way you tell a story and your body language is often far more important to engage an audience. Failure to make eye contact signals insincerity. Speaking in a monotone is unlikely to motivate a sales team. On the other hand, if you are brave enough to relinquished the podium stand, move closer to your audience, smile, stand tall, inject energy and connect with the people in front of you, your audience will want to come back for more!

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4 Challenge 4: Lack of adaptation and flexibility

A fourth common challenge when mentoring employees on oral communication is helping them adapt and flex their style and content to different situations, audiences, and goals. Many speakers stick to a rigid or generic script, regardless of the context, purpose, or expectations of their speech or presentation. This can result in a lack of relevance, resonance, or impact as speakers. To help your mentees overcome this challenge, you can teach them how to analyze their situation, audience, and goal before they prepare or deliver their speech or presentation. You can also help them use different modes, formats, and channels of communication depending on the occasion, the size, and the preferences of their audience. Furthermore, you can help them handle unexpected questions, comments, or technical issues with grace and professionalism.

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5 Challenge 5: Lack of feedback and improvement

A fifth common challenge when mentoring employees on oral communication is helping them seek and use feedback to improve their skills. Many speakers avoid or ignore feedback, either because they are too shy, too proud, or too defensive. This can limit their growth, learning, and development as speakers. To help your mentees overcome this challenge, you can create a culture of feedback that is respectful, honest, and specific. You can also help them use different sources and methods of feedback, such as self-assessment, peer review, surveys, or recordings. Moreover, you can help them set realistic and measurable goals, track their progress, and celebrate their achievements.

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6 Challenge 6: Lack of motivation and commitment

A sixth common challenge when mentoring employees on oral communication is helping them maintain their motivation and commitment to improve their skills. Many speakers lose interest, confidence, or perseverance in their learning journey, either because they are too busy, too bored, or too frustrated. This can hinder their potential, performance, and satisfaction as speakers. To help your mentees overcome this challenge, you can inspire them with the benefits, rewards, and opportunities of oral communication. You can also help them find their passion, purpose, and voice as speakers. Additionally, you can help them create a supportive network, a learning community, and a mentorship relationship that can motivate and empower them to succeed.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Serena Jweinat
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In today's increasingly diverse workplaces, effective oral communication must be culturally sensitive. This challenge involves navigating the nuances of communication norms, etiquette, and customs that can vary greatly among employees from different cultural backgrounds. Mentors must be well-versed in promoting inclusive communication practices that respect and embrace these cultural diversities, fostering a workplace where everyone's voice is heard and valued.

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What are the most common challenges when mentoring employees on oral communication?

1

2

3

4

5

6

7

1 Challenge 1: Fear of public speaking

2 Challenge 2: Lack of structure and clarity

3 Challenge 3: Lack of engagement and interaction

4 Challenge 4: Lack of adaptation and flexibility

5 Challenge 5: Lack of feedback and improvement

6 Challenge 6: Lack of motivation and commitment

7 Here’s what else to consider

Internal Communications

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What are the most common challenges when mentoring employees on oral communication?

1

2

3

4

5

6

7

1 Challenge 1: Fear of public speaking

2 Challenge 2: Lack of structure and clarity

3 Challenge 3: Lack of engagement and interaction

4 Challenge 4: Lack of adaptation and flexibility

5 Challenge 5: Lack of feedback and improvement

6 Challenge 6: Lack of motivation and commitment

7 Here’s what else to consider

Internal Communications

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