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What metrics should you use to measure your global logistics network's resilience?

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Global logistics networks are complex, dynamic, and vulnerable to various risks, such as natural disasters, trade wars, pandemics, cyberattacks, and supplier failures. To ensure business continuity and customer satisfaction, logistics managers need to measure and improve their network's resilience, which is the ability to recover quickly from disruptions and adapt to changing conditions. In this article, we will discuss what metrics you can use to assess and enhance your global logistics network's resilience.

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Senthilvelan S

Head - Order Management & Processes at HMD | Built Order management global capability inhouse | Ex-Nokia, Microsoft |…

1 Risk exposure

The first metric you need to measure is your network's risk exposure, which is the probability and impact of potential disruptions. Risk exposure can be calculated by identifying and analyzing the sources, likelihood, and severity of risks, as well as the interdependencies and vulnerabilities of your network nodes and links. You can use tools such as risk matrices, heat maps, or scenario analysis to visualize and prioritize your risk exposure. By measuring your risk exposure, you can identify the weak points and critical paths in your network, and plan for mitigation and contingency actions.

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Senthilvelan S

Head - Order Management & Processes at HMD | Built Order management global capability inhouse | Ex-Nokia, Microsoft | MDI
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PESTEL framework could be used for identifying sources of external risks - Political ( Geopolitical risks, reshoring trends) - Economical (Currency devaluation risks ) - Social ( labour shortages in logistics hubs impacting deliveries) - Technology ( Significant changes in technology used by LSPs causing risks) - Environment ( ESG requirements bringing transportation risks) - Legal & compliance ( Local country regulations leading to non-compliance risks) After listing all external risk items likelihood, severity of risks and economic impact should be assessed.

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2 Recovery time

The second metric you need to measure is your network's recovery time, which is the duration and effort required to restore your network's normal operations after a disruption. Recovery time can be measured by tracking the time elapsed from the onset of the disruption to the resumption of the pre-disruption service level, as well as the resources and costs involved in the recovery process. You can use tools such as key performance indicators (KPIs), dashboards, or alerts to monitor and communicate your recovery time. By measuring your recovery time, you can evaluate the effectiveness and efficiency of your response and recovery strategies, and identify areas for improvement.

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Senthilvelan S

Head - Order Management & Processes at HMD | Built Order management global capability inhouse | Ex-Nokia, Microsoft | MDI
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Time to recover (TTR) and Time to survive (TTS) are the 2 steps for addressing resilience. ?? Time to recover (TTR), the time it would take for a node in the supply chain to be restored to full functionality after a disruption. ?? Time to survive (TTS), the maximum duration that the supply chain can match supply with demand after a facility disruption.

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3 Adaptive capacity

The third metric you need to measure is your network's adaptive capacity, which is the extent and speed of your network's adjustment to changing conditions. Adaptive capacity can be measured by assessing the flexibility, agility, and innovation of your network's design, operations, and management. You can use tools such as benchmarking, gap analysis, or feedback loops to compare and improve your adaptive capacity. By measuring your adaptive capacity, you can determine the opportunities and challenges for your network's evolution and transformation, and foster a culture of learning and innovation.

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Senthilvelan S

Head - Order Management & Processes at HMD | Built Order management global capability inhouse | Ex-Nokia, Microsoft | MDI
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Alternative options for each risk items should be identified. This is defined in 'adaptive' capacity. In the event of natural disasters, port congestions alternative options should help in running the operations.

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4 Customer satisfaction

The fourth metric you need to measure is your network's customer satisfaction, which is the degree of your network's alignment with your customer's expectations and needs. Customer satisfaction can be measured by collecting and analyzing customer feedback, complaints, ratings, or referrals. You can use tools such as surveys, interviews, or social media to engage and listen to your customers. By measuring your customer satisfaction, you can understand the impact of your network's resilience on your customer loyalty and retention, and align your network's objectives and performance with your customer's value proposition.

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5 Stakeholder collaboration

The fifth metric you need to measure is your network's stakeholder collaboration, which is the quality and quantity of your network's interactions and relationships with your internal and external stakeholders. Stakeholder collaboration can be measured by evaluating the trust, transparency, communication, and coordination among your network's partners, suppliers, employees, regulators, and communities. You can use tools such as audits, contracts, or platforms to facilitate and monitor your stakeholder collaboration. By measuring your stakeholder collaboration, you can leverage the synergies and diversity of your network's stakeholders, and build a resilient and sustainable network ecosystem.

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6 Resilience index

The sixth metric you need to measure is your network's resilience index, which is a composite score that summarizes and compares your network's resilience performance across the previous five metrics. Resilience index can be calculated by aggregating and weighting the data and indicators from the risk exposure, recovery time, adaptive capacity, customer satisfaction, and stakeholder collaboration metrics. You can use tools such as scorecards, reports, or charts to display and communicate your resilience index. By measuring your resilience index, you can benchmark and track your network's resilience progress and performance, and identify and prioritize your network's resilience gaps and opportunities.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What metrics should you use to measure your global logistics network's resilience?

1

2

3

4

5

6

7

1 Risk exposure

2 Recovery time

3 Adaptive capacity

4 Customer satisfaction

5 Stakeholder collaboration

6 Resilience index

7 Here’s what else to consider

Logistics Management

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What metrics should you use to measure your global logistics network's resilience?

1

2

3

4

5

6

7

1 Risk exposure

2 Recovery time

3 Adaptive capacity

4 Customer satisfaction

5 Stakeholder collaboration

6 Resilience index

7 Here’s what else to consider

Logistics Management

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