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What metrics can you use to evaluate IT professionals' performance?

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Evaluating the performance of IT professionals can be challenging, as they often work on complex and diverse projects that require different skills and competencies. However, using some common metrics can help you assess their productivity, quality, efficiency, and impact. Here are some of the metrics you can use to measure IT professionals' performance and how to apply them effectively.

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Manoj Wagh

Solution Architect (SAP Extend and Innovate on Azure)/Program Management/ SAP ECC/S4HANA/ Azure/ AWS/ Microsoft Power…
Azhar Patel

SAP Project Manager

1 Productivity metrics

Productivity metrics measure how much output an IT professional produces in a given time frame, such as lines of code, tasks completed, or features delivered. These metrics can help you track the progress and pace of IT projects, identify bottlenecks and delays, and reward high performers. However, productivity metrics should not be used in isolation, as they do not reflect the complexity, difficulty, or value of the work. You should also consider the quality, efficiency, and impact of the output, as well as the context and goals of the project.

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Azhar Patel

SAP Project Manager
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One thing I've found helpful when considering productivity metrics is to look beyond raw output like lines of code or tasks completed. For example, when we were working with you on one of the airlines projects, we shifted our focus to measure the reusability, sustainability and maintainability of the code, configuration and documents, which provided a more long-term perspective on productivity. This approach not only improved the quality of our work but also fostered a culture where the team felt more valued and motivated.

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2 Quality metrics

Quality metrics measure how well an IT professional performs their work, such as the number of errors, defects, or bugs in their code, the compliance with standards and specifications, or the customer satisfaction and feedback. These metrics can help you ensure the reliability, functionality, and usability of IT products and services, reduce the risk of failures and rework, and improve the reputation and trust of your IT team. However, quality metrics should not be used to penalize or blame IT professionals, as they may discourage innovation, experimentation, or collaboration. You should also provide constructive feedback, support, and training to help them improve their skills and processes.

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3 Efficiency metrics

Efficiency metrics measure how well an IT professional uses their resources, such as the time, cost, or effort involved in their work, the utilization and optimization of tools and systems, or the return on investment and value for money of their output. These metrics can help you optimize the performance and profitability of IT projects, allocate and manage resources effectively, and identify and eliminate waste and inefficiencies. However, efficiency metrics should not be used to pressure or overload IT professionals, as they may compromise the quality, productivity, or impact of their work. You should also balance the short-term and long-term goals of IT projects, and consider the trade-offs and constraints of each situation.

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Manoj Wagh

Solution Architect (SAP Extend and Innovate on Azure)/Program Management/ SAP ECC/S4HANA/ Azure/ AWS/ Microsoft Power Platform/ Analytics/ Supply Chain/ Digital Transformation/Generative AI
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The IT Metrics for cost, quality, delivery and value can be measured from the inception of any IT project. Organizations can track this in the form of a dashboard which can be accessed by senior management as well. The typical performance measures can be as below (some may be applicable for specific projects only): 1) ROI Committed Vs achieved 2) Revenue Improvement 3) Deviation from the planned Budget for Project execution. 4) Number of end users or customers impacted 5) Number of Quality Issues reported 6) On time delivery as per commitment to management Many organizations have already adopted very systematic way of capturing the IT performance.

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4 Impact metrics

Impact metrics measure how much an IT professional contributes to the strategic and operational objectives of your organization, such as the revenue, growth, or market share generated by their output, the customer retention, loyalty, or referrals achieved by their service, or the innovation, differentiation, or competitive advantage created by their work. These metrics can help you align IT projects with your business goals and vision, demonstrate the value and relevance of IT professionals to your stakeholders, and motivate and inspire them to achieve excellence. However, impact metrics should not be used to ignore or neglect the productivity, quality, or efficiency of IT professionals, as they may create unrealistic or unsustainable expectations. You should also acknowledge and appreciate the efforts and challenges of IT professionals, and provide them with opportunities and incentives to grow and develop.

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Sandeep Vishwakarma

VP - Technology Barclays
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It's most difficult metrics to measure. IT employee works to automate and bring efficiency in business operational processes, add new tech capabilities, bring insights and reports, signal processing and decisioning capabilities etc but the impact in terms of revenue, ROI, profitability, customer retention is a complex equation. IT is one of the factors in this equation but not an equation in itself. Think of scenarios, where 10 different organizations have similar product lines in same geography and all of them using latest tech and automation... But still 2 orgs command 80℅ of market and rest 8 surviving with 20℅... Why?

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Ariel Roveda ?????

Professora | Gerente | Tecnologia | Dados | Data Science | Data Engineering | Gest?o de Projetos e Processos | Design
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Para uma entrega ter impacto, ela precisa ter qualidade, eficiência e significancia. Por exemplo, mais do que apenas quantidade de tickets resolvidos (falando aqui de uma equipe de suporte), é melhor compreender quais os impactos que o problema reportado estava gerando. Logo você conseguirá priorizar melhor os chamados e metrificar melhor os resultados da equipe. Parece difícil, mas você pode aplicar essa filosofia com diversas estratégias, principalmente contando com o apoio das áreas de negócio. Em projetos n?o é muito diferente, entender as dores que ser?o resolvidas antes do desenvolvimento do produto do projeto ajudar?o a metrificar os resultados posteriormente. Basta se atentar ao monitoramento depois de cada entrega.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What metrics can you use to evaluate IT professionals' performance?

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1 Productivity metrics

2 Quality metrics

3 Efficiency metrics

4 Impact metrics

5 Here’s what else to consider

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