What are the main risks and challenges of integrating an ERP system with other legacy or external systems?
Integrating an ERP system with other legacy or external systems can bring many benefits to your business, such as improved data quality, streamlined processes, and enhanced collaboration. However, it can also pose significant risks and challenges that need to be carefully managed and addressed. In this article, you will learn about some of the main issues that you may encounter when connecting your ERP system with other systems, and how to overcome them.
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Map customer journeys:Taking a top-down approach to process alignment by mapping out the customer journey can reveal misalignments that technology alone can't fix. It ensures the integration adds real value and coherence across different systems.
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Data governance policies:Establishing clear data governance policies and procedures is crucial for maintaining data quality. It prevents issues like duplication and corruption, enabling efficient data exchange and interpretation between integrated systems.