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What leadership techniques can you use to encourage effective communication and prevent conflicts?

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Communication is a vital skill for any leader, especially in a supervisory role. Effective communication can help you build trust, resolve problems, and motivate your team. However, communication can also be a source of conflict, misunderstanding, and frustration. How can you use your leadership techniques to encourage effective communication and prevent conflicts? Here are some tips to help you.

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Evelyne Kerubo

PhD Researcher| | Policy, Research & Impact | MHPSS

1 Listen actively

One of the most important leadership techniques for communication is active listening. Active listening means paying attention to what the other person is saying, showing interest, asking questions, and summarizing the main points. Active listening can help you understand the other person's perspective, needs, and emotions. It can also show respect, empathy, and openness. By listening actively, you can avoid jumping to conclusions, making assumptions, or interrupting. Active listening can also help you prevent or resolve conflicts by clarifying issues, finding common ground, and acknowledging feelings.

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Evelyne Kerubo

PhD Researcher| | Policy, Research & Impact | MHPSS
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It is the responsibility of leadership to ensure that communication is always open and concise. In doing so, all the involved stakeholders must be involved as this will avoid issues associated with hearsay. Lastly, leadership should display qualities that are associated with leadership such as provision of feedback, being non-judgmental and empathetic. In this way, those being communicated to 'feel heard'.

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Ivin Viljoen

Executive Director BNI Jhb Central
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Active listening is a leaders superpower. I have seen this build trust and save marriages. It is often said: 'You have two ears and one mouth and should use them proportionately'

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2 Provide feedback

Providing feedback is another leadership technique for communication. It is a way of offering constructive criticism, praise, or suggestions to your team members. Feedback can help you improve performance, recognize achievements, and address problems. However, if it is not delivered correctly, it can be a source of conflict. To ensure effective feedback, you should be specific and factual, focus on behavior and results, use both positive and negative feedback in balance, give feedback in a timely and appropriate manner, and encourage dialogue and ask for feedback in return.

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3 Communicate expectations

Communicating expectations is a third leadership technique that involves setting standards, goals, and rules for yourself and your team. It can be an effective tool for aligning your vision, clarifying roles and responsibilities, and monitoring progress. However, if expectations are not clear, realistic, or consistent, it can be a source of conflict. To ensure expectations are communicated effectively, involve your team in setting and reviewing them. Additionally, use the SMART criteria to define expectations rather than vague or unrealistic ones. Furthermore, make sure to communicate expectations clearly and frequently rather than just once or occasionally. Provide support and resources to help your team meet expectations as well as review and adjust them as needed.

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Ivin Viljoen

Executive Director BNI Jhb Central
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A leader's ability to articulate and communicate expectations sets the trajectory for success. Clear, concise communication not only defines the path but also inspires others to follow it with conviction and purpose. Joy Marsden said: 'Clear communication creates clear expectations, and avoids disappointment. Clear communication helps to create trust. '

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4 Adapt your style

Adapting your communication style is an important leadership technique to consider. Style can refer to your tone, language, and body language, and it can help you connect with different people, situations, and cultures. However, it can also be a source of conflict if it is not appropriate, respectful, or flexible. To adapt your style effectively, you should be aware of your own communication style and preferences, as well as those of your team members and organization. Additionally, consider the communication style and requirements of the given situation. With this knowledge, you can create a communication style that is appropriate for the situation while still being respectful and flexible.

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Ivin Viljoen

Executive Director BNI Jhb Central
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There's an old adage of 'meet people where they are at'. You need to communicate with people in a language and medium that they understand.

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5 Manage emotions

A fifth leadership technique for communication is managing emotions. It is important to recognize, regulate, and channel your feelings and those of your team members, such as anger, fear, or joy. This can help you cope with stress, express yourself, and inspire others. However, if emotions are not managed effectively it can lead to conflict. To do this successfully, it is beneficial to practice skills such as self-awareness and self-control to identify and regulate your own emotions. Additionally, having empathy and compassion to understand the emotions of others is important. Lastly, emotional intelligence and resilience can be used to communicate effectively without letting emotions interfere or overwhelm you.

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6 Resolve conflicts

Resolving conflicts is a sixth leadership technique for communication. Conflicts are disagreements or disputes that can be beneficial if handled properly, but can also be damaging if not. To effectively resolve conflicts, you should identify the source and nature of the conflict, choose the appropriate strategy and style to deal with it, communicate openly and respectfully with the parties involved, negotiate and collaborate to find a win-win solution, and follow up and evaluate the results of the resolution. Doing so can help you find solutions, learn from mistakes, and strengthen relationships.

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Ivin Viljoen

Executive Director BNI Jhb Central
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Kofi Annan said: 'Many wars have been prevented because people talked to each other' I deeply beleive this solves many issues.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ivin Viljoen

Executive Director BNI Jhb Central
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I would also list sharing vision effectively. Without communicating this, people don't know the 'why'. If people know where they are going and why they are doing it, it's easier to get them on board. Another thing is unity, which vision and clear communication gets you. Patric Lencioni said: 'If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.'

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What leadership techniques can you use to encourage effective communication and prevent conflicts?

1

2

3

4

5

6

7

1 Listen actively

2 Provide feedback

3 Communicate expectations

4 Adapt your style

5 Manage emotions

6 Resolve conflicts

7 Here’s what else to consider

Supervisory Skills

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What leadership techniques can you use to encourage effective communication and prevent conflicts?

1

2

3

4

5

6

7

1 Listen actively

2 Provide feedback

3 Communicate expectations

4 Adapt your style

5 Manage emotions

6 Resolve conflicts

7 Here’s what else to consider

Supervisory Skills

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