What are the key steps and principles of the Collaborative Problem Solving model?

1 The CPS Philosophy

The CPS model is based on the idea that people do well if they can, not if they want to. This means that challenging behavior is not a sign of laziness, defiance, or manipulation, but a result of lagging skills or unsolved problems. The CPS model assumes that everyone involved in a conflict has legitimate concerns and needs, and that the best way to address them is through mutual understanding and cooperation.

2 The CPS Process

The CPS model consists of three steps: empathy, defining the problem, and invitation. In each step, you use reflective listening, open-ended questions, and respectful language to communicate with the other person or group. Empathy involves attempting to understand the other person's perspective without judgement. Defining the problem involves sharing your own perspective without accusing or threatening. Lastly, invitation is inviting the other person to brainstorm and evaluate possible solutions that address both of your concerns. Utilizing this model can help you create a more effective dialogue with the other person or group.

3 The CPS Benefits

The CPS model is beneficial for both the conflict resolver and the conflict resolvers, as it reduces frustration, resentment, and hostility while improving communication, trust, and collaboration. Additionally, it encourages problem-solving and creativity by allowing multiple perspectives and options. Furthermore, it promotes skill development, self-regulation, and autonomy by giving people the opportunity to participate in their own solutions. Finally, it prevents escalation, recurrence, and collateral damage by targeting the root causes of the conflict rather than its symptoms.

4 The CPS Challenges

The CPS model is not a quick fix or a magic bullet; it requires time, patience, and practice to master. It can be difficult to transition from a conventional mindset of reward and punishment to a compassionate mindset of empathy and collaboration, as well as to resist the urge of imposing your own solutions or expectations on the other person or group. Dealing with complex, multi-party, or chronic conflicts that involve multiple issues, interests, or emotions can also be challenging. Moreover, it can be frustrating to face resistance, rejection, or sabotage from the other person or group, or from external factors.

5 The CPS Tips

The CPS model is not a one-size-fits-all approach and can be adapted to suit different contexts, cultures, and personalities. To make the most of it, you should be flexible and open-minded when communicating with others. Respect and support their feelings, while also being creative and realistic when generating solutions. Don't forget to follow-up on the agreed solutions, implementing them as soon as possible and monitoring their progress. Adjust them if needed.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?