What are the key skills and competencies that you look for in a global mobility and relocation specialist?

1 Communication skills

Communication is essential for a global mobility and relocation specialist, as they need to interact with various stakeholders, such as the employees, their families, the host and home offices, the vendors, the authorities, and the local communities. They need to be able to communicate clearly, effectively, and respectfully in different languages, cultures, and contexts. They also need to be able to listen actively, empathize, and provide feedback and guidance.

2 Project management skills

A global mobility and relocation specialist has to handle multiple tasks and deadlines, often in different time zones and with limited resources. They need to be able to plan, organize, execute, monitor, and evaluate the relocation projects from start to finish. They also need to be able to anticipate and mitigate risks, solve problems, and adapt to changing situations.

3 Intercultural competence

A global mobility and relocation specialist has to deal with diverse cultures and norms, both in their own team and in the host and home countries. They need to be able to understand, respect, and appreciate the differences and similarities among people from different backgrounds, perspectives, and values. They also need to be able to foster a positive and inclusive environment for the employees and their families, and help them adjust to the new culture and cope with the challenges of living abroad.

4 Customer service orientation

A global mobility and relocation specialist has to provide high-quality service to the employees and their families, who are their internal customers. They need to be able to identify and meet their needs and expectations, and ensure their satisfaction and well-being. They also need to be able to handle complaints, conflicts, and issues with professionalism and tact. They also need to be able to build trust and rapport with the employees and their families, and act as their advocate and advisor.

6 Learning agility

A global mobility and relocation specialist has to be able to learn quickly and continuously, as they face new and complex situations and challenges every day. They need to be curious, open-minded, and willing to seek and share information and feedback. They also need to be flexible, resilient, and innovative, and able to apply their learning to improve their performance and outcomes.