What are the key performance indicators and metrics that you track and report on your dashboard?

1 What is a provider relations dashboard?

A provider relations dashboard is a visual tool that displays relevant data and insights about your provider network. It can help you measure and analyze various aspects of your provider relations, such as contracting and credentialing, provider engagement and education, provider satisfaction and loyalty, provider performance and quality, and provider utilization and cost. This dashboard can also be used to identify trends, patterns, gaps, and opportunities in your provider network so that you can take the necessary action.

2 Why do you need a provider relations dashboard?

A provider relations dashboard can be an invaluable tool for improving your provider relations. It can assist in aligning your provider network with organizational goals and values, as well as enhancing communication and collaboration. Moreover, a dashboard can help to increase provider retention and recruitment, while also improving quality and efficiency. Additionally, it can reduce costs and risks, as well as optimize network performance and outcomes. Last but not least, a provider relations dashboard can be used to demonstrate value and impact to stakeholders such as senior management, payers, regulators, and customers.

3 How to create a provider relations dashboard?

Creating a provider relations dashboard requires a few steps, such as defining goals and objectives, identifying KPIs and metrics, selecting data sources and methods, choosing a dashboard tool and design, building the dashboard, testing it, and sharing it for feedback. You can also use existing templates and examples of provider relations dashboards to help guide you.

4 What are some examples of provider relations dashboard KPIs and metrics?

Depending on your provider relations goals and objectives, you can choose different KPIs and metrics to track and report on your dashboard. These could include provider network size and composition, contract status and compliance, credentialing time and rate, engagement score and frequency, satisfaction survey and net promoter score, quality score and indicators, utilization rate and volume, cost per service and per member, risk score and adjustment. Additionally, benchmarks and targets can be used to compare and evaluate your provider network performance.

5 What are some examples of provider relations dashboard design and layout?

When designing and laying out your provider relations dashboard, there is no one-size-fits-all solution. However, there are some general principles to follow, such as using a clear and consistent format and style, appropriate charts and graphs to visualize data, colors and icons to highlight important information, filters and drill-downs to enable interactivity and exploration, labels and legends to explain the data, and titles and headings to organize the dashboard. You may also look to dashboards from other domains or industries such as sales, marketing, or customer service for inspiration.

6 What are some examples of provider relations dashboard tools and platforms?

When creating and sharing your provider relations dashboard, you have a range of tools and platforms available to you. Excel is a widely used spreadsheet software that can create simple dashboards with basic charts and tables. Power BI is a powerful business intelligence platform that can create interactive dashboards with advanced analytics and visualizations. Tableau is a popular data visualization software that can create stunning dashboards with rich features and functionality. Klipfolio is a cloud-based dashboard platform that can create custom dashboards with real-time data and integrations. Domo is a cloud-native platform that can create scalable dashboards with data transformation and collaboration capabilities. Additionally, there are other tools and platforms available depending on your budget, skills, and requirements.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?