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What are the key considerations for implementing BPM in a regulated industry?

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Business process management (BPM) is a systematic approach to designing, executing, monitoring, and improving business processes. BPM can help organizations achieve higher efficiency, agility, quality, and customer satisfaction. However, implementing BPM in a regulated industry, such as healthcare, finance, or energy, poses some unique challenges and risks. In this article, you will learn about the key considerations for implementing BPM in a regulated industry, and how to address them effectively.

本文章的要点总结

Stay compliant:

Ensure your BPM system aligns with industry regulations. This involves mapping processes to compliance objectives and using BPM tools featuring encryption, authentication, and audit trails.### *Foster process innovation:Encourage a culture of innovation by involving diverse teams in ideation and prototyping. Utilize no-code BPM tools to enable rapid adjustments and foster collaboration across departments.

本摘要由 AI 和以下专家提供支持

NITIN JAIN

Founder at The Cogent - Creative…
Juan J. Moreno

Founder Flokzu | INTEGRADOC | Lithium…

1 Compliance requirements

One of the most important considerations for implementing BPM in a regulated industry is to ensure compliance with the relevant laws, regulations, and standards. Compliance requirements can affect how you design, document, execute, and audit your business processes. For example, you may need to follow specific rules for data security, privacy, reporting, and record-keeping. To comply with these requirements, you need to understand the regulatory environment, map your processes to the compliance objectives, and use BPM tools that support compliance features, such as encryption, authentication, audit trails, and alerts.

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NITIN JAIN

Founder at The Cogent - Creative Marketing Agency
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Implementing BPM in a regulated industry? Here's what you need to know: Stay Compliant: Make sure your BPM system follows all the rules and regulations of your industry. Keep it Secure: Protect sensitive data with strong security measures. Stay Flexible: Your BPM solution should be able to adapt to changes in regulations and standards. Communicate Clearly: Keep everyone in the loop and make sure they understand how to use the BPM system effectively. In regulated industries, BPM is all about following the rules, keeping things safe, and staying flexible for whatever comes your way

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Juan J. Moreno

Founder Flokzu | INTEGRADOC | Lithium Software. Entrepreneur. Angel Investor. University Professor. Engineer, MBA, PhD.
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In my experience, an auditor's paradise is when an organization has its processes formally modeled directly within a BPM Suite, where they are also executed. This allows the auditor to quickly verify the design and analyze the audit trail of process executions (instances). This efficient verification, which could take days in a non-automated environment, only takes minutes within a BPM Suite. The incorporation of a no-code approach in BPM further streamlines this process, enabling rapid modeling and execution without extensive coding expertise, making the audit trail more accessible and transparent.

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Felipe Oliva Lazzerini

Founder and CEO of BCN Global | Official LinkedIn Partner | MBA Business Management | bcnglobal.com
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Una de las principales consideraciones es asegurar que todos los procesos dise?ados, implementados y optimizados a través de BPM cumplan con las leyes y regulaciones aplicables en la industria. Esto incluye entender profundamente las regulaciones locales, nacionales e internacionales que puedan afectar a la empresa. Gestión de riesgos: Identificar, evaluar y mitigar los riesgos asociados con los procesos de negocio es fundamental en industrias reguladas. La implementación de BPM debe incluir mecanismos para la gestión de riesgos que permitan anticipar y responder a posibles incumplimientos o desviaciones de los estándares establecidos.

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Sneha Thakkar

Let's grow together | Your idea my write up | Content marketing | CEO @ Comaag and Woople Foods | Author of The Modified Youth Culture
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Implementing BPM in a regulated industry? Keep these in mind: Stay compliant with industry regulations. Document everything clearly for audits. Manage risks and address them upfront. Help the team adapt to changes smoothly. Keep data safe and follow security measures. Make sure processes are traceable for audits. Continuously improve processes as needed. Work closely with stakeholders, including regulators. With these considerations, you'll navigate BPM implementation in a regulated industry smoothly.

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2 Change management

Another key consideration for implementing BPM in a regulated industry is to manage the change effectively. Change management refers to the process of planning, communicating, and executing the changes in your business processes. Change management can help you minimize the disruption, resistance, and errors that may occur during the BPM implementation. For example, you may need to train your staff, align your stakeholders, test your processes, and monitor the results. To manage the change effectively, you need to define the scope, goals, and benefits of the BPM project, involve your users and customers, and use BPM tools that support change management features, such as version control, simulation, and feedback.

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Juan J. Moreno

Founder Flokzu | INTEGRADOC | Lithium Software. Entrepreneur. Angel Investor. University Professor. Engineer, MBA, PhD.
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Process versioning in old BPM tools used to be a headache —not so much for versioning models but for the coexistence of process instances running different versions simultaneously. Modern no-code BPM tools (e.g., Flokzu) tackle this challenge by allowing the coexistence of different versions. What sets them apart is that business users (not technical or programming experts) can choose, for each process, whether old instances migrate to the new version or continue running with the previous one. Additionally, every process instance retains its audit trail, specifying the process version it executed. This ensures transparency for auditors, making it easy for them to verify the alignment of each instance with its corresponding process version.

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3 Process optimization

A third key consideration for implementing BPM in a regulated industry is to optimize your processes continuously. Process optimization refers to the process of analyzing, measuring, and improving your business processes. Process optimization can help you achieve higher performance, quality, and customer satisfaction. However, optimizing your processes in a regulated industry can be challenging, as you need to balance the trade-offs between efficiency, compliance, and innovation. For example, you may need to avoid over-optimizing your processes, as this may reduce your flexibility and adaptability. To optimize your processes effectively, you need to define the key performance indicators (KPIs), collect and analyze the process data, and use BPM tools that support process optimization features, such as dashboards, reports, and analytics.

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Ahmed Azhari

QA/QC | MBA holder | ISO 9001 lead Auditor
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When, I was in team of BPM project we use about 3 technique to optimize the process. 1- Quick win: in this we select area that we can get quick result and then get the confidence to continue. 2- 80-20 Rule. 3- Value and Non-value activity.

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4 Process governance

A fourth key consideration for implementing BPM in a regulated industry is to establish a process governance framework. Process governance refers to the process of defining, assigning, and enforcing the roles, responsibilities, and rules for managing your business processes. Process governance can help you ensure consistency, accountability, and quality across your processes. However, establishing a process governance framework in a regulated industry can be complex, as you need to align your processes with the organizational structure, culture, and strategy. For example, you may need to create a cross-functional process team, assign process owners and managers, and define the process policies and standards. To establish a process governance framework effectively, you need to assess the maturity level of your processes, design the process governance model, and use BPM tools that support process governance features, such as workflow, collaboration, and documentation.

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5 Process innovation

A fifth key consideration for implementing BPM in a regulated industry is to foster a process innovation culture. Process innovation refers to the process of creating, testing, and implementing new or improved business processes. Process innovation can help you gain a competitive advantage, enhance customer value, and respond to changing market conditions. However, fostering a process innovation culture in a regulated industry can be difficult, as you need to overcome the barriers of risk aversion, silo mentality, and legacy systems. For example, you may need to encourage your staff, partners, and customers to share their ideas, experiment with new solutions, and learn from failures. To foster a process innovation culture effectively, you need to define the process vision and strategy, create a process innovation lab, and use BPM tools that support process innovation features, such as ideation, prototyping, and testing.

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Juan J. Moreno

Founder Flokzu | INTEGRADOC | Lithium Software. Entrepreneur. Angel Investor. University Professor. Engineer, MBA, PhD.
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No-code features foster a culture of process innovation by democratizing the innovation process. These tools empower diverse teams, enabling rapid prototyping, collaboration, and swift adjustments to processes. Business users, not just IT, can actively contribute, shifting the focus to problem-solving. This inclusive and agile approach cultivates a culture where innovation is not only encouraged but also responsive to evolving business needs.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Felipe Oliva Lazzerini

Founder and CEO of BCN Global | Official LinkedIn Partner | MBA Business Management | bcnglobal.com
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Identifica y evalúa los riesgos asociados con los procesos de negocio y asegura que el sistema BPM incluya mecanismos para mitigar estos riesgos. Esto es especialmente importante en industrias donde el riesgo operativo puede tener consecuencias significativas.

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What are the key considerations for implementing BPM in a regulated industry?

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6

1 Compliance requirements

2 Change management

3 Process optimization

4 Process governance

5 Process innovation

6 Here’s what else to consider

Business Management

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What are the key considerations for implementing BPM in a regulated industry?

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1 Compliance requirements

2 Change management

3 Process optimization

4 Process governance

5 Process innovation

6 Here’s what else to consider

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