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What are the key components of a successful resiliency program?

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Resiliency is the ability to cope with stress, adversity, and change in a positive and constructive way. It is a vital skill for individuals and organizations that face constant challenges and uncertainties in their work environment. A successful resiliency program can help employees develop the mindset, behaviors, and resources that enable them to bounce back from difficulties and thrive in the face of change. In this article, we will explore the key components of a successful resiliency program and how they can benefit your organization.

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1 Assess your current state

The first step in designing a resiliency program is to assess your current state of resiliency as an organization and as individuals. You can use various tools and methods to measure the level of stress, burnout, engagement, and well-being among your employees, as well as the factors that influence them. For example, you can use surveys, interviews, focus groups, or self-assessments to gather data and feedback. By assessing your current state, you can identify the gaps, strengths, and opportunities for improvement in your resiliency.

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Maren Gizicki

Human Resources Manager| Corporate Culture and Employee Engagement | Process Improvement Efficiencies | Diversity, Equity, Inclusion
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I designed a resiliency training program for a company during the height of COVID. Managers and employees had to learn how to be resilient in adapting to the new remote norm. It was through research I found out about the evolution of the workforce and how it began in factories and then into the new office environments today. How the workforce adapted to the fax machines, beepers, and the arrival of the internet. It is through resilience traits such as flexibility, toughness, consistency, and adaptability that we are more likely to work in a more consistent manner.

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2 Define your goals and objectives

The next step in designing a resiliency program is to define your goals and objectives. What do you want to achieve with your resiliency program? How will you measure your progress and success? How will you align your resiliency program with your organizational vision, mission, and values? You need to have clear and specific goals and objectives that are SMART (specific, measurable, achievable, relevant, and time-bound). For example, you can set goals such as reducing absenteeism, increasing productivity, enhancing employee satisfaction, or improving customer service.

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3 Design your resiliency program

The third step in designing a resiliency program is to design your resiliency program. How will you deliver your resiliency program to your employees? What are the best methods and formats for your resiliency program? How will you tailor your resiliency program to the needs and preferences of your employees? You need to have a comprehensive and flexible resiliency program that covers the four dimensions of resiliency: physical, mental, emotional, and social. For example, you can design your resiliency program to include activities such as workshops, coaching, mentoring, online courses, webinars, podcasts, books, or apps.

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4 Implement your resiliency program

The fourth step in designing a resiliency program is to implement your resiliency program. How will you communicate your resiliency program to your employees? How will you motivate and engage your employees to participate in your resiliency program? How will you support and empower your employees to apply their resiliency skills and strategies in their work and life? You need to have a clear and consistent communication plan that informs, educates, and inspires your employees to join and benefit from your resiliency program. You also need to have a supportive and empowering culture that encourages and rewards resiliency.

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Stephanie Geery

Resilient Project Manager | Strategic communications, stakeholder engagement specialist, & managing cross-functional teams | “The Secret Weapon” for smooth chaos while empowering a projects greatest creator; It’s people.
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I have found that in order to start developing resiliency, there needs to be a relationship of trust on some level with each employee. That's where I start. Once I have gained this, I can then get honest answers as to what employees need, want, dislike, or other information. This will then start to build a new perception where individuals can hear you and be open to change or open to alternative ways of thinking that develops into resiliency. Being able to reframe our realities by having check points where we look at facts versus emotions is also key. When we step back and look at the facts rather than play into emotions, we then become more resilient by alternative thinking. But this all starts with trust and relationships.

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5 Evaluate your resiliency program

The fifth step in designing a resiliency program is to evaluate your resiliency program. How will you collect and analyze data and feedback from your resiliency program? How will you compare your results with your goals and objectives? How will you identify the strengths, weaknesses, and areas for improvement in your resiliency program? You need to have a robust and reliable evaluation plan that tracks, measures, and reports your resiliency program outcomes and impacts. You also need to have a continuous improvement process that reviews, revises, and enhances your resiliency program based on your evaluation findings.

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6 Celebrate your resiliency program

The sixth and final step in designing a resiliency program is to celebrate your resiliency program. How will you acknowledge and appreciate your employees for their participation and achievements in your resiliency program? How will you share and showcase your resiliency program successes and learnings with your stakeholders and customers? How will you sustain and scale your resiliency program for the future? You need to have a celebration plan that recognizes and rewards your employees for their resiliency efforts and outcomes. You also need to have a sustainability plan that maintains and expands your resiliency program for the long term.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the key components of a successful resiliency program?

1

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3

4

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7

1 Assess your current state

2 Define your goals and objectives

3 Design your resiliency program

4 Implement your resiliency program

5 Evaluate your resiliency program

6 Celebrate your resiliency program

7 Here’s what else to consider

Culture Change

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What are the key components of a successful resiliency program?

1

2

3

4

5

6

7

1 Assess your current state

2 Define your goals and objectives

3 Design your resiliency program

4 Implement your resiliency program

5 Evaluate your resiliency program

6 Celebrate your resiliency program

7 Here’s what else to consider

Culture Change

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