What frameworks and models can you use to assess stakeholder readiness for process automation?

1 RACI Matrix

One of the most common tools for stakeholder analysis is the RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed. It helps you define the roles and responsibilities of each stakeholder group in relation to the process automation project. By using the RACI matrix, you can clarify who has the authority to make decisions, who is responsible for executing the tasks, who needs to be consulted for input, and who needs to be informed of the progress and outcomes. This way, you can avoid confusion, conflicts, and gaps in communication and collaboration.

2 ADKAR Model

Another useful model for stakeholder readiness is the ADKAR model, which stands for Awareness, Desire, Knowledge, Ability, and Reinforcement. It helps you understand the stages of change that each stakeholder group needs to go through to successfully adopt the process automation solution. By using the ADKAR model, you can assess the current and desired levels of awareness of the need for change, desire to participate and support the change, knowledge of how to change, ability to implement the change, and reinforcement to sustain the change. This way, you can identify the gaps and barriers that prevent your stakeholders from embracing the process automation project.

3 Stakeholder Influence Map

A third framework that can help you assess stakeholder readiness is the stakeholder influence map, which helps you visualize the degree of influence and interest that each stakeholder group has on the process automation project. By using the stakeholder influence map, you can categorize your stakeholders into four quadrants: high influence and high interest, high influence and low interest, low influence and high interest, and low influence and low interest. This way, you can prioritize your stakeholder engagement strategies based on their level of influence and interest, and tailor your communication and feedback channels accordingly.

4 Stakeholder Commitment Curve

A fourth model that can help you assess stakeholder readiness is the stakeholder commitment curve, which helps you measure the level of commitment and support that each stakeholder group has for the process automation project. By using the stakeholder commitment curve, you can plot your stakeholders along a continuum from unaware to resistant to neutral to supportive to leading. This way, you can monitor the changes in their attitude and behavior over time, and address any issues or concerns that might affect their commitment and support.

5 Stakeholder Persona

A fifth framework that can help you assess stakeholder readiness is the stakeholder persona, which helps you create a realistic and empathetic profile of each stakeholder group based on their characteristics, needs, goals, motivations, pain points, and expectations. By using the stakeholder persona, you can gain a deeper understanding of your stakeholders' perspectives and preferences, and design a process automation solution that meets their needs and expectations. This way, you can increase their satisfaction and loyalty, and foster a positive relationship with them.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?