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What are the essential skills and competencies for a CCB member or chairperson?

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A change control board (CCB) is a group of stakeholders who review and approve changes to a project or service. The CCB ensures that changes are aligned with the objectives, scope, and quality standards of the project or service. The CCB also evaluates the impact, risks, and benefits of proposed changes, and communicates the decisions and actions to the relevant parties.

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1 Role of a CCB member

A CCB member is responsible for representing the interests and perspectives of their functional area or department in the change control process. A CCB member should have a good understanding of the project or service goals, requirements, and deliverables, as well as the current status, issues, and risks. A CCB member should also have the authority to approve or reject changes within their domain, or escalate them to a higher level if needed.

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Quaid C.

Solution Architect - Microsoft Infrastructure and Security: Microsoft Products and Security Solutions | Technical Project Management | Cloud Computing | Azure Administration | Digital Transformation |O365 | AD | Exchange
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- one thing i have experienced is the CCB member should more of technical architect that is not just SME but also has a in-depth information about the business and hence he can take an appropriate decision.

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Laiza George - MBA, PMP

A True Strategic Leader, PMO Manager, Client Partner, Professional Services IT PMO Infrastructure Delivery Manager, Business Acquisition & Clinics/Corp. Build-out, and customer success focused enterpriser.
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CCB Member should understand the change request well, means the purpose of the change and implications of implementing the particular change.

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2 Role of a CCB chairperson

A CCB chairperson is responsible for leading and facilitating the change control meetings and activities. A CCB chairperson should have a clear vision of the project or service objectives, scope, and quality standards, as well as the change management policies and procedures. A CCB chairperson should also have the skills to manage the agenda, time, and participation of the CCB members, and to resolve conflicts and disagreements among them.

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Laiza George - MBA, PMP

A True Strategic Leader, PMO Manager, Client Partner, Professional Services IT PMO Infrastructure Delivery Manager, Business Acquisition & Clinics/Corp. Build-out, and customer success focused enterpriser.
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The role of a CCB Chairperson is very crucial to the business in general, where a strong leadership is necessary due to the nature of the role itself. The CCB Chairperson must have thorough understanding of the CCB Process, policies and procedures to ensure all change request goals are achieved effectively and efficiently.

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3 Skills and competencies for a CCB member

A CCB member should possess analytical, communication, and collaboration skills. They should be able to assess the feasibility, impact, and value of proposed changes, as well as identify and mitigate potential risks and issues. Additionally, they should be able to articulate and justify their opinions and decisions, listen and respond to feedback and concerns from other CCB members and stakeholders, and work effectively with other CCB members and stakeholders. Furthermore, they should respect and support the CCB decisions and actions.

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Laiza George - MBA, PMP

A True Strategic Leader, PMO Manager, Client Partner, Professional Services IT PMO Infrastructure Delivery Manager, Business Acquisition & Clinics/Corp. Build-out, and customer success focused enterpriser.
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A CCB member must possess people skills, customer-oriented and customer-success focused, verbal and written communications skills. Being analytical, technical, and troubleshooting nature will be a plus.

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4 Skills and competencies for a CCB chairperson

A CCB chairperson should possess a range of skills and competencies, such as leadership, facilitation, and negotiation. They should be able to set the direction and tone of the change control process, plan and conduct meetings, and balance the interests of CCB members and stakeholders. Furthermore, they should be able to motivate and inspire the CCB members and stakeholders to achieve the project or service goals, ensure they are engaged and informed, and reach a consensus or compromise that satisfies the project or service needs.

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Laiza George - MBA, PMP

A True Strategic Leader, PMO Manager, Client Partner, Professional Services IT PMO Infrastructure Delivery Manager, Business Acquisition & Clinics/Corp. Build-out, and customer success focused enterpriser.
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Leadership and excellent communication skills and style is required. Technical, analytical, and authoritativeness skills help to be successful at this role. Keen attention to the important details of the change and ability to convince and negotiation skills may come handy at times.

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5 Benefits of having a CCB

Having a CCB can bring several advantages to a project or service, such as improved quality, increased efficiency, and enhanced stakeholder satisfaction. A CCB can help to ensure that changes are consistent with the quality standards, streamline and standardize the change control process, and increase the transparency and accountability of the process. Additionally, it can help to avoid unnecessary or redundant changes that waste time and resources, as well as foster a culture of collaboration and trust among the CCB members and stakeholders.

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