登录查看更多内容

What are effective ways to communicate with guests traveling with pets?

由人工智能和领英社区提供技术支持

Traveling with pets can be a rewarding and fun experience, but it also requires some extra planning and preparation. As a hospitality manager, you want to provide a welcoming and comfortable stay for your guests and their furry companions, while also ensuring the safety and cleanliness of your property. How can you communicate effectively with guests traveling with pets to achieve these goals? Here are some tips to help you.

此文章中的业界达人

由社区从 5 条内容中精选。了解更多

1 Know your pet policy

Before you accept any reservations from guests with pets, make sure you have a clear and consistent pet policy that outlines the fees, restrictions, and expectations for pet owners. You should communicate this policy on your website, booking platforms, confirmation emails, and check-in materials. You should also train your staff to be familiar with the policy and enforce it politely and professionally.

添加您的观点

Sarah Keyes

Small Animal Veterinarian
举报内容
Ideally, you should be checking on the pets' vaccine status, especially rabies as this is a legal requirement. This provides safety for all involved, including other guests.

已翻译

赞
Carla Germano

Veterinarian, Medical Content Writer, Freelance Consultant
举报内容
I would also recommend requiring a health certificate from a veterinarian that also certifies a pet has been treated for external and internal parasites within the last month. Fleas are a nightmare and can be easily prevented if all guest pets are treated!

已翻译

赞
Adrian Francois

前OTA酒店折扣网络首席执行官和创始人 ‖ C-套房全球企业拓展执行官 ‖ 酒店、旅游和技术 ‖ 首席运营官 ‖ SVP和VP 全球销售
举报内容
1. Post detailed and engaging photos of pet-friendly accommodations. 2. Highlight stories of successful pet-travelers in stories and/or videos. 3. Create informative content about traveling with pets, including tips and tricks. 4. Host an online Q&A session to address questions and concerns about traveling with pets. 5. Share valid, reliable information about travel restrictions for pets. 6. Mention pet-friendly events and attractions near your accommodations. 7. Provide pet safety and health resources. 8. Promote pet-friendly amenities at your property. 9. Share informative infographics about pet-friendly travel. 10. Leverage social media polls to learn more about your audience’s pet-travel needs.

已翻译

赞

2 Be proactive and attentive

Once you have confirmed that a guest is traveling with a pet, you should reach out to them and offer any assistance or information they might need. For example, you can ask them about their pet's name, breed, size, and special needs, and suggest some pet-friendly amenities or services that you provide or recommend. You can also inform them about the nearest vet, pet store, or park, and any local regulations or attractions that involve pets. By being proactive and attentive, you can show your guests that you care about their pet's well-being and satisfaction.

添加您的观点

3 Provide pet-friendly facilities and supplies

To make your guests and their pets feel at home, you should provide some pet-friendly facilities and supplies in your property. For example, you can designate some rooms or areas as pet-friendly, and equip them with pet beds, bowls, toys, treats, waste bags, and cleaning products. You can also create a pet lounge or play area where pets can socialize and exercise, and a pet station where guests can access water, food, and grooming tools. You should also ensure that your property is clean, safe, and well-maintained for both human and animal guests.

添加您的观点

Kylie Ercit

Registered Veterinary Technician
举报内容
You may want to have a designated sign/area for using the bathroom if that is an issue for the property. Also point out nice trails and/or dog parks in the area.

已翻译

赞

4 Solicit feedback and suggestions

Another way to communicate effectively with guests traveling with pets is to solicit their feedback and suggestions after their stay. You can use surveys, reviews, or social media to ask them about their experience, what they liked or disliked, and how you can improve your pet-friendly services. You can also encourage them to share their stories, photos, or videos of their pets enjoying your property. By soliciting feedback and suggestions, you can show your guests that you value their opinions and want to enhance your pet-friendly offerings.

添加您的观点

5 Reward loyalty and referrals

Finally, you can communicate effectively with guests traveling with pets by rewarding their loyalty and referrals. You can offer them discounts, upgrades, or freebies for returning or recommending your property to other pet owners. You can also create a loyalty program or a referral scheme that rewards them with points, vouchers, or gifts for their repeat or referral bookings. By rewarding loyalty and referrals, you can build long-term relationships with your guests and their pets, and increase your reputation and revenue.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Linda Buhler

Holistic Pet Practitioner at Colour Me Healthy
举报内容
All the above suggestions are valid and covers the most important things to consider for most guests. Remembering that most times when people are traveling with a pet, it is considered a big part of their family and so most guests expect that you understand this and appreciates your efforts to make it a pleasant experience for them and their pet , ( always the odd one you can’t please) Kindness is always the best policy !??

已翻译

赞

Hospitality Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What are effective ways to communicate with guests traveling with pets?

1

2

3

4

5

6

1 Know your pet policy

2 Be proactive and attentive

3 Provide pet-friendly facilities and supplies

4 Solicit feedback and suggestions

5 Reward loyalty and referrals

6 Here’s what else to consider

Hospitality Management

给文章评分

感谢您的反馈

更多Hospitality Management相关文章

更多相关阅读内容

What are effective ways to communicate with guests traveling with pets?

1

2

3

4

5

6

1 Know your pet policy

2 Be proactive and attentive

3 Provide pet-friendly facilities and supplies

4 Solicit feedback and suggestions

5 Reward loyalty and referrals

6 Here’s what else to consider

Hospitality Management

给文章评分

感谢您的反馈

查看其他技能