What are effective empathy strategies for busy physicians working with patients and families?

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Empathy is the ability to understand and share the feelings of others, and it is essential for building trust and rapport with patients and families. However, empathy can be challenging for busy physicians who face time constraints, emotional stress, and complex clinical situations. How can you enhance your empathy skills without compromising your efficiency and professionalism? Here are some effective empathy strategies for busy physicians working with patients and families.

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Expand your resources:

Collaborating with other healthcare providers means you can refer patients for additional support when needed. This network approach ensures patients receive comprehensive care without overburdening your schedule.
Active listening cues:

Show empathy efficiently by using non-verbal cues like nodding and eye contact during consultations. These small gestures make a big impact, helping patients feel heard and understood quickly.

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1 Use active listening

Active listening is a key component of empathy, as it shows that you are paying attention, respecting, and validating the patient's or family's perspective. Active listening involves using verbal and non-verbal cues, such as eye contact, nodding, paraphrasing, and asking open-ended questions. Active listening can help you gain a deeper understanding of the patient's or family's concerns, needs, and emotions, as well as clarify any misunderstandings or expectations.

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Veena Rao

Senior Eye Care Professional, Accommodative IOL - clinical consultant and sponsor representative in research setting
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Listening is the first and most important step in showing empathy. With a constant feedback using facial expression such as a simple acknowledgement of nodding your head and continuous eye contact, it reassures the patient to trust the professional.

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Ruth W.

Research Legal Nurse Consultant
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I prefer active listening by looking directly at the patient, care giver or family member with providers hands in their lap. Not hands and fingers on a laptop or computer. This is a distraction taking face away from the patient. To me nodding without speaking is unforgiving. Looking at a screen, fingers on keyboard, not speaking directly eye to eye, but instead nodding head, up, down or sideways is often confusing for deaf or hard of hearing patients. As a Nurse Case Manager I've never touched the keyboard until I was finished talking to my patients, eye to eye. As a patient I find it rude if any of my doctors have their face in laptop and tell me to hold on so they can finish typing their notes.

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Rosana Farah

Nutricionista | Doutora | Palestrante | Docente | Mentora | Autora | Consultora
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Book :Cultivating Empathy: Inspiring Health Professionals to Communicate More Effectively. Articles : Decety J. Empathy in Medicine: What It Is, and How Much We Really Need It. Am J Med. 2020 May;133(5):561-566. doi: 10.1016/j.amjmed.2019.12.012. Epub 2020 Jan 15. PMID: 31954114. Decety J. Empathy in Medicine: What It Is, and How Much We Really Need It. Am J Med. 2020 May;133(5):561-566. doi:10.1016/j.amjmed.2019.12.012. Epub 2020 Jan 15. PMID: 31954114

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Adam Greenberg

Physician
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Expressing empathy without actually doing anything to help a physician defines an administration as callous and manipulative

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2 Express empathy statements

Empathy statements are verbal expressions of empathy that acknowledge and reflect the patient's or family's feelings, thoughts, or experiences. Empathy statements can help you convey compassion, support, and respect, as well as build rapport and trust. Empathy statements can be simple, such as "I can see how difficult this is for you" or "I appreciate your honesty and courage". Empathy statements can also be specific, such as "I understand how frustrating it is to wait for the test results" or "I admire how you are coping with the pain".

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3 Use the NURSE model

The NURSE model is a mnemonic that can help you remember five types of empathy statements that can be used in different situations. It stands for Name, Understand, Respect, Support, and Explore. For example, you might say "You seem anxious" to Name the emotion the patient or family is feeling, "It makes sense that you are anxious about the surgery" to Understand the reason behind the emotion, "I respect your decision to decline the treatment" to Respect their values, beliefs, or choices, "I am here to help you" to Support them, and "What are you most worried about?" to Explore their thoughts, feelings, or needs further.

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Farhan Qureshi

Mental Health Advocate | Psychiatrist | Content Creator | Social Media Manager | Crafting captivating content and compassionately healing minds for a brighter tomorrow.
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The NURSE model would be a very simple and precise manner to deal with any kind of patients in any problem. Encompassing what grounds are built on empathy, it provides a secure and much personalized manner of dealing. When talking to someone by their name, it's something that exhibits personalization and making the patient understand things in a much easier manner, helping the patient open up with you and both can start to understand things in a better perspective.This will directly lead to respect, which will most definitely be a point, where friction is reduced and that initially used name gives a sense of importance to the patient. Using these as foreground values the bond between doctor and patient increases to explore multiple options.

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4 Practice self-care

Empathy can be emotionally draining, especially if you are exposed to suffering, trauma, or loss on a regular basis. To prevent empathy fatigue or burnout, you need to practice self-care and prioritize your own well-being. Self-care can include setting healthy boundaries, taking breaks, seeking support, engaging in hobbies, exercising, meditating, or seeking professional help if needed. Self-care can help you recharge your energy, cope with stress, and maintain your empathy skills.

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5 Seek feedback

Feedback is a valuable source of learning and improvement for your empathy skills. You can seek feedback from your patients, families, colleagues, mentors, or supervisors, either formally or informally. Feedback can help you identify your strengths and weaknesses, as well as areas for improvement. You can also use feedback to set goals, track your progress, and celebrate your achievements. Feedback can also help you appreciate the impact of your empathy on your patients, families, and yourself.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Tisha Castillo, Metabolic Health Nutritionist

Reversing Chronic Health Conditions & Changing Your Health Trajectory No Matter Your Age or Family History, Without Medication | Intergenerational Health | Special Needs Mom | Recovering Rule Follower ??
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Doctors have minutes with each patient and a stack of prescription pads to dish out at every visit. Most aren't looking for the doctor to do it all but what they are looking for is for the doctor to suggest someone that can offer that empathy, coaching, etc. Physicians seem to work well with other doctors in network but they haven't caught on to other practitioners who can provide the more indepth care and support that their patients need. I would love to work with more physicians providing the services needed so that in the end the patient benefits. There's just such a disconnect. Docs don't need to do it all, but they should be open to expanding their resources in order to provide benefit to their patients.

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What are effective empathy strategies for busy physicians working with patients and families?

1

2

3

4

5

6

1 Use active listening

2 Express empathy statements

3 Use the NURSE model

4 Practice self-care

5 Seek feedback

6 Here’s what else to consider

Working with Physicians

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What are effective empathy strategies for busy physicians working with patients and families?

1

2

3

4

5

6

1 Use active listening

2 Express empathy statements

3 Use the NURSE model

4 Practice self-care

5 Seek feedback

6 Here’s what else to consider

Working with Physicians

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