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What does a program administrator do?

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If you are interested in working with computers and networks, you might wonder what a program administrator does. A program administrator is a professional who manages and maintains various software applications and systems that run on a network. In this article, you will learn about the main tasks, skills, and challenges of a program administrator.

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1 Software installation and configuration

One of the main duties of a program administrator is to install and configure software programs and updates on network servers and clients. This may include operating systems, databases, security tools, web servers, email servers, and other applications. A program administrator needs to ensure that the software is compatible with the hardware and network requirements, and that it meets the needs and expectations of the users and the organization.

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Marshal Wang

Application Administrator at Stantec
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- A program administrator is responsible for managing and overseeing a specific program or project within an organization - Some of the tasks that a program administrator may perform include: planning, budgeting, monitoring, reporting, coordinating, evaluating and communicating with various stakeholders - A program administrator may also provide guidance, support and training to the staff and participants involved in the program - A program administrator needs to have strong organizational, analytical, problem-solving and communication skills, as well as knowledge of the program's goals, objectives and policies

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2 Software troubleshooting and maintenance

Another important responsibility of a program administrator is to troubleshoot and maintain software programs and systems that run on a network. This may involve identifying and resolving software errors, bugs, crashes, performance issues, and security vulnerabilities. A program administrator also needs to perform regular backups, restores, patches, upgrades, and audits of the software to ensure its reliability, availability, and functionality.

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3 Software documentation and training

A program administrator also needs to document and train users and other IT staff on how to use and manage the software programs and systems that run on a network. This may include creating and updating user manuals, guides, tutorials, policies, procedures, and best practices. A program administrator also needs to provide technical support and assistance to users and other IT staff who encounter problems or have questions about the software.

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4 Software evaluation and recommendation

A program administrator also needs to evaluate and recommend software programs and systems that can improve the network performance, security, efficiency, and productivity. This may involve researching, testing, comparing, and reviewing various software options, features, benefits, and costs. A program administrator also needs to communicate and collaborate with the software vendors, developers, and suppliers to ensure the quality and compatibility of the software.

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5 Software compliance and security

A program administrator also needs to ensure that the software programs and systems that run on a network comply with the relevant laws, regulations, standards, and policies. This may include protecting the software from unauthorized access, use, modification, or damage. A program administrator also needs to monitor and report any software incidents, breaches, or violations that may affect the network security, privacy, or integrity.

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6 Software development and customization

A program administrator may also be involved in developing and customizing software programs and systems that run on a network. This may include writing, modifying, or integrating code, scripts, or modules to create or enhance the software functionality, performance, or appearance. A program administrator may also use various tools and languages to create or modify the software interface, design, or layout.

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Muhammad Zeeshan Anwar

Solution Expert | Cyber Security | ?? AZ-104 | Network Automation | Virtualization
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Being involved in software development and customization adds another layer to the program administrator's role. It means they not only manage existing software but also actively contribute to its evolution. Whether it's writing code, tweaking functionality, or enhancing the user interface, this aspect of the job requires a hands-on approach to ensure that the software aligns precisely with the organization's unique needs and goals. It's like being both the conductor and a skilled musician, shaping the symphony and playing a key role in its composition.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rohit Tarang

Associate Manager IT @ HCG | Networking | Cloud
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The specific responsibilities of a program administrator will be outlined in their job description. The level of responsibility and complexity of the role can vary depending on the size and scope of the program. Program administrators often need to have strong organizational, communication, and interpersonal skills. Some program administrators may require specific technical knowledge or expertise related to the program they manage.

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What does a program administrator do?

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3

4

5

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1 Software installation and configuration

2 Software troubleshooting and maintenance

3 Software documentation and training

4 Software evaluation and recommendation

5 Software compliance and security

6 Software development and customization

7 Here’s what else to consider

Network Administration

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What does a program administrator do?

1

2

3

4

5

6

7

1 Software installation and configuration

2 Software troubleshooting and maintenance

3 Software documentation and training

4 Software evaluation and recommendation

5 Software compliance and security

6 Software development and customization

7 Here’s what else to consider

Network Administration

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