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What does a hospital admitting clerk do?

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If you are interested in working in a healthcare setting, you might want to consider becoming a hospital admitting clerk. This is a vital role that involves registering patients, verifying their insurance, collecting co-pays, and providing information about the hospital's policies and procedures. In this article, you will learn more about what a hospital admitting clerk does, what skills and qualifications you need, and what challenges and rewards you can expect from this career.

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Tracy Braswell

Environmental Health Specialists

1 Duties and Responsibilities

As a hospital admitting clerk, your main duty is to ensure that patients are admitted to the hospital in a timely and accurate manner. You will greet patients and their families, ask them to fill out forms, enter their information into the computer system, and assign them a room and a bed. You will also check their insurance coverage, explain their financial responsibilities, and collect any co-pays or deposits. Additionally, you will provide them with information about the hospital's rules, regulations, and services, and answer any questions they may have.

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Tracy Braswell

Environmental Health Specialists
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Accurate description of the duties. Only thing to add would be those duties may vary depending on the structure of the hospital.

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Ismet Sharich

Riverside Healthcare Access
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They perform many duties, some specializing and complex. They do important work, some of which are: Patient Registration: Gathering necessary information from patients, including personal details, insurance information, and medical history. Documentation: Ensuring all required forms and documents are completed accurately and in compliance with hospital policies and legal requirements. Insurance Verification: Confirming insurance coverage, obtaining pre-authorization when necessary, and explaining billing and payment options to patients. Admission Process: Coordinating with medical staff to ensure a smooth admission process, which may involve assigning rooms, providing identification bands, and updating patient records.

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2 Skills and Qualifications

To become a hospital admitting clerk, you need to have a high school diploma or equivalent, and some experience in customer service or administration. You also need to have excellent communication, interpersonal, and organizational skills, as you will be dealing with patients from diverse backgrounds and situations. You need to be able to work under pressure, multitask, and handle confidential information with discretion. Furthermore, you need to have basic computer and clerical skills, and be familiar with medical terminology and codes.

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3 Training and Certification

Most hospital admitting clerks receive on-the-job training from their supervisors or senior staff, where they learn how to use the hospital's software, policies, and procedures. Depending on the state and the employer, some hospital admitting clerks may also need to complete a certificate or diploma program in health information management, medical billing, or medical office administration. These programs usually take a few months to a year to complete, and cover topics such as medical records, insurance claims, coding, and ethics. Some hospital admitting clerks may also choose to obtain a certification from a professional organization, such as the National Association of Healthcare Access Management, which can enhance their credibility and career prospects.

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4 Challenges and Rewards

Working as a hospital admitting clerk can be challenging, as you may encounter stressful situations, such as dealing with emergencies, angry or upset patients, or complex insurance issues. You may also have to work long or irregular hours, including nights, weekends, and holidays. However, working as a hospital admitting clerk can also be rewarding, as you can make a positive difference in the lives of patients and their families, by providing them with a friendly and efficient service. You can also enjoy the benefits of working in a healthcare environment, such as learning new skills, advancing your career, and being part of a team.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What does a hospital admitting clerk do?

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1 Duties and Responsibilities

2 Skills and Qualifications

3 Training and Certification

4 Challenges and Rewards

5 Here’s what else to consider

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What does a hospital admitting clerk do?

1

2

3

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5

1 Duties and Responsibilities

2 Skills and Qualifications

3 Training and Certification

4 Challenges and Rewards

5 Here’s what else to consider

Call Center Administration

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