What do you do if you're facing age or experience biases when transitioning into customer service?

1 Acknowledge Bias

Recognizing the possibility of age or experience bias is the first step in addressing it. In customer service, biases may arise from stereotypes that older workers are less tech-savvy or that younger employees lack maturity. If you suspect you're being judged unfairly, it's important to remain professional and use clear examples of your skills and accomplishments to demonstrate your capability. Remember, your diverse experience can be an asset, offering perspectives that enrich the customer experience.

5 Project Confidence

Projecting confidence is key when overcoming biases. If you believe in your abilities and value, others are more likely to do the same. In customer service, confidence can improve your interactions with customers and colleagues alike. Practice active listening and clear communication to build trust and establish your credibility. Confidence comes with preparation, so rehearse for interviews and role-play customer scenarios to sharpen your skills.

6 Personal Branding

Developing a strong personal brand can help you stand out and counteract biases. Your personal brand is the unique combination of skills, experiences, and values that you bring to the table. In customer service, this might include a reputation for excellent problem-solving or the ability to connect with diverse customers. Highlight these traits on social media profiles, in your resume, and during interactions to reinforce the positive attributes you offer.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?