What do you do if you're faced with a complex research request in Library Services?

1 Assess Needs

The first step when faced with a complex research request is to thoroughly assess the user's needs. Engage in a reference interview, asking open-ended questions to clarify the scope and depth of information required. Understanding the context of the request, such as the academic or professional purpose behind it, is crucial. This initial conversation will help you determine the most relevant resources and strategies to employ. Remember to be patient and listen actively, as this will set the foundation for a successful search.

2 Plan Approach

Once you've got a clear understanding of what's needed, it's time to plan your approach. Start by identifying key concepts and terms related to the research topic. This will guide you in selecting the appropriate databases and catalogues to search. Consider the breadth of available resources, including books, academic journals, special collections, and online databases. A strategic plan might involve a combination of keyword searches, reviewing reference lists from relevant sources, and even reaching out to subject matter experts within the library network.

3 Utilize Tools

Libraries are treasure troves of information, and knowing how to use their tools is essential. Familiarize yourself with advanced search features in databases, such as Boolean operators (AND, OR, NOT), which refine search results. Use subject headings and filters to navigate large volumes of data efficiently. Don't overlook physical resources; sometimes the answer lies in a rare book or archive. And remember, library services often include access to interlibrary loans and specialized research software that can be invaluable for complex queries.

4 Verify Sources

In the quest for information, ensuring the credibility and relevance of sources is imperative. Evaluate each source for its authority, accuracy, and timeliness. Peer-reviewed articles and publications from reputable publishers are typically reliable. However, depending on the research request, primary sources like interviews, surveys, or statistical data may be necessary. Always cross-check information against multiple sources to confirm its validity.

5 Keep Organized

Staying organized is key when handling complex research requests. Keep detailed records of the sources you've consulted and the search terms used. This not only helps in tracking your progress but also in providing comprehensive results to the user. Utilize bibliographic management tools to organize references and citations. An orderly approach will save time and ensure that no stone is left unturned in your research journey.

6 Follow Up

Lastly, follow up with the individual who made the request to ensure that their needs have been met. Provide them with the resources you've gathered and offer guidance on how to navigate through them. This is also an opportunity to receive feedback on the usefulness of the information provided and to make any necessary adjustments. A successful follow-up solidifies the value of library services and fosters a culture of continuous learning and support.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?