What do you do if your written communication is exacerbating conflicts?

This is like sending a text, versus having a verbal conversation. Sometimes, the message gets lost in all of that writing, tones are over read, or under read and all. At this stage, it is necessary to take a step back and reassess your approach. Maybe a conversation face to face or on the phone may help clarify misunderstandings more effectively. consider practicing active listening to the other party's perspective, acknowledge their concerns and seek common grounds. In future written communication, ensure that your message is clear and unambiguous. Seek a second opinion from a trusted individual on your future written communication.

Let's take a moment to pause and reflect on the root cause of our conflict. If anything I've said contributed to it, I apologize sincerely. Misunderstandings happen, so let's clarify anything that wasn't clear in my messages. Would you be open to discussing this verbally? It might help us understand each other better. Your perspective is important to me, so I'm eager to hear your thoughts and feedback. I understand this can be emotional, and I'm here to support you. --> This is how I would respond Let's focus on finding solutions together. What do you think is the best way to move forward? Once we've resolved this, let's follow up to ensure clear communication. Looking forward to working through this with you.

A solu??o de conflitos requer aten??o n?o apenas na "fala" mas também na "escrita". A entona??o que damos a palavras em alguns casos podem gerar consequências catastróficas, é incrível como o ser humano pode ser injusto no uso das palavras. S?o vários os "valent?es" por traz de um e-mail, que redigem textos ferozes, sem ao menos considerar que do outro lado também existe um ser humano. Com o passar dos anos, tenho aprendido que palavras podem muitas vezes, serem compreendidas de forma equivocada, neste sentido cabe ao interlocutor cautela e parcim?nia, se estiver nernovoso n?o tome nenhuma atitude ou seguramente irá se arrepender, e "escrevo" isto por conta das minhas próprias experiências.

Sometimes our written words may not be able to convey the exact meaning of what the original message was intended for. It is quite normal as the written communication may lack the actual expression of the emotion/tone of the message. The best way here is to acknowledge the miscommunication and try rectifying the same through a followed up in person or verbal communication. Acknowledgement doesn't mean apologizing, however a verbal clarification is what is required to resolve issues.

Neste caso é necessário pausar e revisar: Antes de enviar qualquer outra comunica??o escrita. Identifique qualquer linguagem ou tom que possa ter sido mal interpretado ou exacerbado as tens?es.

Replace terms that are considered aggressive with simple and mild terms, because half of the words are from the writer and the other half from the one who reads them.

The best way to modify the tone is to use neutral words/ verbs / adjectives in place of more aggressive or action oriented one's. Sometimes, a grammatically and literally correct word may also be interpreted in a negative manner thus it becomes even more important to use a lesser appropriate but subtle word in same manner to convey the intended message.

Hold weekly meetings to detect conflicts and provoke the initiative of the parties to jointly build thoughts and ideas capable of solving the demand. Establish criteria and goals for the development of the solution.

For the development and improvement of effective and better communication, it is essential to analyze impartial people who are not on the spectrum of the theme, so that there will be no subjectivism in the required evaluation.

We are humans and we make mistakes. In case you do not feel good about your text - your lightest doubt should warn you - do not send it. Did you send it? The conflict is rocketing? Concentrate on the common goal and re-state the the goal. Do not lose too much time and energy with apologies. They may boost the conflict. Give/ask for solutions instead.

I always suggest writing I. Draft in a document (not the email) as there is too much risk of accidentally sending an email in draft. Read the email out loud without non verbals or changing tone of voice. Ask yourself these questions; How do the words land? Would I be okay being on the receiving end of this email? Where is there a lack of clarity or risk is making g assumptions? Finally the most important question. Would this email be better as a conversation (often the answer is YES!) So have the conversation )))

Accept criticism, analyze if it is well founded and look for a solution, since recognition is the first step towards evolution in any area of life.

It is always better to pre draft your communication message in a non shareable form initially before sending it to masses. It not only gives us a chance to reflect upon the clarity and tone of the message but also gives us an opportunity to modify anything which have been missed and acts as a proofreading of the whole message.