What do you do if your video interview is plagued by technical difficulties?

1 Prepare Early

To minimize the chance of technical issues during your video interview, preparation is key. Test your equipment, including your webcam, microphone, and speakers, well in advance. Ensure that your internet connection is stable and that you're familiar with the video conferencing platform being used. Have a backup plan, such as a secondary device ready to go, and consider having a phone nearby to quickly inform the interviewer of any issues. By preparing early, you can address many potential problems before they even have a chance to disrupt your interview.

2 Check Connections

If you encounter technical difficulties during the interview, first check your internet connection. It's often the culprit behind video or audio issues. Try disconnecting other devices from the network to improve bandwidth or move closer to the router for a stronger signal. If possible, use a wired connection instead of Wi-Fi for increased stability. Communicate any issues to the interviewer promptly and politely, showing that you're proactive and resourceful in solving problems.

3 Software Savvy

Being knowledgeable about the video conferencing software can save you from many technical hiccups. Familiarize yourself with its features and settings before the interview. If the software fails, try restarting it or your device. If the problem persists, suggest an alternative method of communication that you've already tested. Your adaptability in dealing with these challenges can demonstrate your problem-solving skills and your ability to remain calm under pressure.

4 Stay Calm

Maintaining composure is crucial when facing technical difficulties. Remember that your reaction to the situation is also being evaluated. Take deep breaths and stay focused on the interview, assuring the interviewer that you can handle unexpected challenges professionally. This demonstrates resilience and composure, qualities that are highly valued in any workforce.

5 Communicate Clearly

Clear communication during technical difficulties is essential. If you experience a problem, explain it concisely to the interviewer without getting overly technical or frustrated. Offer solutions or alternatives, and if necessary, ask to reschedule the interview. Your ability to communicate effectively in stressful situations is a testament to your interpersonal skills and professionalism.

6 Follow Up

After the interview, if technical difficulties were significant, send a follow-up email thanking the interviewer for their understanding and reiterating your interest in the position. This not only shows courtesy but also reinforces your professionalism and dedication to the opportunity. It's an excellent way to leave a positive impression, despite any earlier technical challenges.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?