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What do you do if your team members are resistant to receiving constructive feedback?

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Handling feedback resistance can be a challenging aspect of account management, particularly when the success of your team hinges on the ability to evolve and improve. When team members are resistant to constructive feedback, it's essential to approach the situation with empathy and a strategy that encourages openness and growth. This article will provide you with actionable steps to address resistance and foster a more receptive environment for feedback within your team.

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Ashish Gangwar

MBA in Finance & Marketing | Administration, Accounting & Digital Marketing Enthusiast | Proven Leadership in Team…
Harshita Shrivastava

Obsessed To handle your marketing communications, Let's unwrap the potential of communication channels To Acquire…

1 Understand Why

Understanding the root cause of resistance is crucial in overcoming it. People may resist feedback due to past negative experiences, a lack of trust in the person providing it, or because it conflicts with their self-image. It's important to have a one-on-one conversation to uncover these reasons. Listen actively and acknowledge their feelings without judgment. This can help in creating a tailored approach that addresses their specific concerns and opens up a path for effective communication.

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Ashish Gangwar

MBA in Finance & Marketing | Administration, Accounting & Digital Marketing Enthusiast | Proven Leadership in Team Optimization & Operational Efficiency | Passionate Problem Solver & Value Creator
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Resistance to feedback can hinder communication and growth, often due to negative past experiences, self-image challenges, fear of consequences, lack of trust, defensiveness, perceived unfairness, and emotional reactivity. Acknowledging past experiences, emphasizing constructive feedback, focusing on specific behaviors, creating a safe environment, building trust, addressing defensiveness, and allowing emotional reactivity are essential to effective feedback.

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Harshita Shrivastava

Obsessed To handle your marketing communications, Let's unwrap the potential of communication channels To Acquire, Retain & Engage . Building Brands & Business.
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Team bonding has to be enough for your team members to being okay with the constructive feedback. 1. Team bonding with informal sessions 2. Taking up ideas from the juniors 3. Giving them new horizon/BU to drive their energy 4. Examine their work and look for progression 5. Let them explain their own growth with data

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2 Foster Trust

Trust is the foundation of effective feedback. To build trust, consistently demonstrate your commitment to your team's development. Share your positive intentions and ensure that feedback is given in a supportive and respectful manner. By showing that you value their contributions and are invested in their professional growth, team members are more likely to be receptive to your insights.

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3 Choose Timing

Timing is everything when it comes to feedback. Choose a moment when your team member is most likely to be receptive—avoid times of high stress or right after a project setback. Ideally, feedback should be given soon after the observed behavior to ensure it is relevant and actionable. However, ensure that the setting is private and that the team member is in the right frame of mind to listen and engage with the feedback.

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4 Deliver Constructively

The way feedback is delivered can significantly impact its reception. Use the "sandwich" approach: start with something positive, address the area needing improvement, and conclude with encouragement or recognition of strengths. Be specific about behaviors rather than personal traits, and focus on the impact of these behaviors on the team and goals. This method helps in delivering constructive criticism without causing defensiveness.

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5 Encourage Dialogue

Encouraging a two-way dialogue is essential for effective feedback. Invite your team members to share their perspectives and be open to discussing their views. This promotes a collaborative approach to problem-solving and reinforces that their opinions are valued. By fostering this dialogue, you also empower them to take ownership of their development and contribute to finding solutions.

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6 Follow Up

Following up after giving feedback shows that you are committed to your team member's improvement and that you are there to support them. Set clear expectations and offer resources or guidance if needed. Check in periodically to discuss progress, celebrate improvements, and address any ongoing challenges. Consistent follow-up reinforces the importance of feedback and shows that you are a reliable partner in their professional journey.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your team members are resistant to receiving constructive feedback?

1

2

3

4

5

6

7

1 Understand Why

2 Foster Trust

3 Choose Timing

4 Deliver Constructively

5 Encourage Dialogue

6 Follow Up

7 Here’s what else to consider

Account Management

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What do you do if your team members are resistant to receiving constructive feedback?

1

2

3

4

5

6

7

1 Understand Why

2 Foster Trust

3 Choose Timing

4 Deliver Constructively

5 Encourage Dialogue

6 Follow Up

7 Here’s what else to consider

Account Management

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