What do you do if your team is divided on IT service strategies?

1 Listen First

When your team is divided on IT service strategies, the first step is to listen. Create a safe space where everyone feels comfortable sharing their perspectives. This involves actively listening to the concerns and suggestions of each team member. By understanding the root causes of the disagreement, you can identify the key issues at stake. Remember, it's not just about the technical aspects, but also about the impact on workflows, customer service, and business goals. Listening sets the stage for open dialogue and shows that you value each team member's input.

3 Build Consensus

After evaluating the options, work on building consensus among your team. This does not necessarily mean unanimous agreement but finding a strategy that the majority can support. Discuss the pros and cons of each approach openly, and encourage team members to think about the collective good rather than individual preferences. Sometimes, a hybrid solution that incorporates elements from different strategies can satisfy diverse viewpoints. Facilitating constructive conversations is key to fostering agreement and moving forward.

4 Make Decisions

At some point, a decision must be made regarding the IT service strategy to pursue. If consensus is not possible, it may fall to you or another decision-maker to make the final call. When doing so, explain the reasoning behind the decision clearly and how it serves the best interest of the organization. Ensure that all team members understand the decision, even if they do not fully agree with it. A well-explained decision can help to minimize discontent and resistance.

5 Implement Fairly

With a decision in hand, the focus shifts to implementation. Implement the chosen IT service strategy fairly and with consideration for those who were opposed to it. This might involve providing additional training or resources to ease the transition. Monitor the implementation closely to address any issues promptly and to make adjustments as necessary. A fair implementation process demonstrates your commitment to the team's success and can help to heal any lingering divisions.

6 Review Regularly

Finally, it's important to review the IT service strategy regularly once it's in place. This allows your team to assess its effectiveness and make improvements over time. Encourage ongoing feedback from team members and be willing to revisit decisions if the strategy does not yield the expected results. Regular reviews show that you are committed to continuous improvement and value your team's contributions, which can further unite them around the chosen strategy.