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What do you do if your relationships with clients and stakeholders in Mobile Communications are strained?

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As a mobile communications executive, you know how important it is to maintain good relationships with your clients and stakeholders. They are the ones who trust you to deliver high-quality products and services, support your vision and goals, and provide feedback and referrals. However, sometimes these relationships can become strained due to various reasons, such as misunderstandings, conflicts, delays, or changes in expectations. How do you deal with these situations and restore trust and satisfaction? Here are some tips to help you.

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Jason Stanford

NYT best-selling author and award-winning strategic communicator
Fábio Mendes de Pinho

Community Top Voice | Sales Executive | Tecnologia | Telecomunica??es | Transforma??o Digital | Negócios | Inova??o

1 Acknowledge the problem

The first step to resolving any relationship issue is to acknowledge that there is a problem and that you are willing to work on it. Don't ignore, deny, or avoid the situation, as this can make it worse and damage your reputation. Instead, reach out to your client or stakeholder and express your concern and empathy. Listen to their perspective and validate their feelings. Apologize if you have made a mistake or caused any inconvenience. Show that you care about their needs and interests and that you value their input.

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Jason Stanford

NYT best-selling author and award-winning strategic communicator
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Get in the same room and put down the phones. Mobile comms tech will never replace our need to connect with each other as humans. I'm not talking about emotions (or, not only) but about how we Homo sapiens communicated for millions of years before language took over our brains. There are myriad other ways we communicate, and when words fail us, it's always good to get into a safe environment together to take the temperature down.

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Fábio Mendes de Pinho

Community Top Voice | Sales Executive | Tecnologia | Telecomunica??es | Transforma??o Digital | Negócios | Inova??o
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If your relationships with clients and stakeholders in Mobile Communications are strained, it's essential to acknowledge the problem openly and honestly. This involves recognizing any issues or misunderstandings, taking responsibility for your part in the situation, and expressing a genuine willingness to address and resolve the concerns. Open communication, active listening, and a commitment to finding mutually beneficial solutions are key in rebuilding trust and improving relationships with clients and stakeholders.

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India Simpson

Customer Service Expert | Problem Solver | MTA Specialist
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If you find that the relationships with your clients or stakeholders in mobile communication are strained, taking proactive steps to strengthen these connections is essential. One practical approach is initiating new conversations with these individuals, which provides valuable practice in engaging with diverse personalities and enhances conversational skills. By doing so, you'll also project confidence, a highly esteemed quality by peers and professional contacts. It's crucial to maintain a positive outlook and not be disheartened by strained relationships, as there's always room for improvement. Every day presents an opportunity to work on and enhance these crucial connections.

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2 Communicate clearly and respectfully

The second step is to communicate clearly and respectfully with your client or stakeholder. Use positive and constructive language, avoid blaming or accusing, and focus on the facts and solutions. Explain the reasons behind your actions or decisions, and how they align with the project objectives and expectations. Provide updates and progress reports regularly, and be transparent about any challenges or risks. Ask for feedback and suggestions, and be open to different opinions and perspectives. Respect their preferences and boundaries, and avoid making assumptions or judgments.

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Fábio Mendes de Pinho

Community Top Voice | Sales Executive | Tecnologia | Telecomunica??es | Transforma??o Digital | Negócios | Inova??o
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Communicating clearly and respectfully is essential when dealing with strained relationships with clients and stakeholders in Mobile Communications. Start by openly addressing any issues or concerns, expressing empathy, and actively listening to their perspectives. Use clear and concise language to convey your thoughts and intentions, and be respectful of their opinions and feelings throughout the conversation. Transparency, honesty, and a collaborative approach can help rebuild trust and strengthen relationships over time.

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3 Collaborate and compromise

The third step is to collaborate and compromise with your client or stakeholder. Recognize that you are on the same team and that you share a common goal. Involve them in the decision-making process, and seek their input and approval. Show that you appreciate their expertise and experience, and that you are willing to learn from them. Be flexible and adaptable, and be ready to make adjustments or concessions if needed. Find a balance between your own needs and interests and those of your client or stakeholder.

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Fábio Mendes de Pinho

Community Top Voice | Sales Executive | Tecnologia | Telecomunica??es | Transforma??o Digital | Negócios | Inova??o
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Collaborating and being willing to compromise are crucial steps in repairing strained relationships with clients and stakeholders in Mobile Communications. By fostering a spirit of collaboration, you can work together to find solutions that meet everyone's needs and objectives. This may involve brainstorming ideas, seeking common ground, and being open to alternative perspectives. Demonstrating flexibility and a willingness to make concessions can help rebuild trust and foster a more positive and productive relationship moving forward.

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4 Deliver on your promises

The fourth step is to deliver on your promises and meet or exceed your client or stakeholder's expectations. Show that you are reliable and trustworthy, and that you can deliver high-quality products and services on time and on budget. Demonstrate your professionalism and competence, and showcase your results and achievements. Follow up and follow through, and make sure that your client or stakeholder is satisfied and happy with the outcome. Thank them for their support and collaboration, and ask for a testimonial or a referral.

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5 Maintain the relationship

The fifth step is to maintain the relationship and keep in touch with your client or stakeholder. Don't disappear or lose contact after the project is completed, as this can make them feel neglected or forgotten. Instead, stay connected and show interest in their progress and success. Send them newsletters, updates, or invitations to events or webinars. Offer them additional products or services that might benefit them. Ask for feedback or suggestions on how to improve your service or relationship. Show gratitude and recognition, and celebrate their achievements.

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6 Learn from the experience

The sixth and final step is to learn from the experience and use it to improve your skills and performance. Reflect on what went well and what went wrong, and identify the root causes and the lessons learned. Seek feedback from your client or stakeholder, and from your own team or colleagues. Recognize your strengths and weaknesses, and acknowledge your mistakes or failures. Apply the feedback and the lessons to your future projects and relationships, and seek opportunities to grow and develop. Be proactive and positive, and strive for excellence.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your relationships with clients and stakeholders in Mobile Communications are strained?

1

2

3

4

5

6

7

1 Acknowledge the problem

2 Communicate clearly and respectfully

3 Collaborate and compromise

4 Deliver on your promises

5 Maintain the relationship

6 Learn from the experience

7 Here’s what else to consider

Mobile Communications

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What do you do if your relationships with clients and stakeholders in Mobile Communications are strained?

1

2

3

4

5

6

7

1 Acknowledge the problem

2 Communicate clearly and respectfully

3 Collaborate and compromise

4 Deliver on your promises

5 Maintain the relationship

6 Learn from the experience

7 Here’s what else to consider

Mobile Communications

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