What do you do if your project's client has unrealistic expectations?

Somos RH que cuida de pessoas, ent?o: foca no bem-estar de cada colaborador; mantém uma rela??o de proximidade com os profissionais; reconhece os resultados alcan?ados; treina lideran?as; investe em uma comunica??o transparente; cuida do ambiente e do clima organizacional.

If a project's client has unrealistic expectations, initiate an open and honest conversation to manage expectations effectively. Clarify project scope, timeline, and deliverables, emphasizing what is feasible and achievable within the given constraints. Provide data or examples to support your position and offer alternative solutions or compromises where possible. Establish clear communication channels to address any concerns or changes throughout the project lifecycle. By fostering transparency and proactive communication, you can help align client expectations with project realities and mitigate potential misunderstandings or conflicts.

As a Project Manager, I have dealt with rigid stakeholders and clients in the past. Striking a careful balance between proactive management, negotiation, and communication while dealing with unrealistic client expectations is an integral part of people management. Learning more about the needs of the clients by encouraging open communication can uncover hidden issues. Assisting clients in balancing their expectations with achievable results by clearly communicating the project's restrictions and scope. In general, a combination of strategic planning, communication abilities, and a dedication to providing value while managing restrictions are necessary for the effective management of unrealistic expectations.

In my experience, we need to know the problem statement that starts the project. It would be good if we can provide a workaround solutions rather than longterm solutions only

When dealing with a client who has unrealistic expectations, it's crucial to communicate openly and transparently. Start by discussing the project scope and objectives in detail to ensure everyone is on the same page. If necessary, provide examples or references to set realistic benchmarks. Additionally, offer alternative solutions or compromises that align with both the client's goals and the project's feasibility. Ultimately, maintaining clear communication and managing expectations proactively can help mitigate misunderstandings and ensure a successful project outcome.

Knowing the strength of your team and breakdown of the actions that are needed to achieve the goals. This kind of information will help you manage their expectation. The strength of the team can be gathered by checking the velocity report of the team or individual maximum Sprint Point.

Ter uma analise conceitual e profunda do problema. Buscar deixar claro o encaminhamento e direcionar de tratativas. Buscando ser realista na trativa

Once we're all clear on what the client wants to achieve, let's take a good look at what's actually possible. We need to consider what our team can handle, how much time we have, and any technical hurdles we might face. The key is to be upfront with the client early on if there's a gap between their vision and what we can realistically deliver.

Costumo criar perguntas onde posso explorar melhor capacidade de entrega da equipe (pe?o exemplos também), com essas informa??es exploro junto ao próprio cliente sua realidade. Favorecendo a aplica??o dos meus argumentos sobre a realidade!

“In numerous projects, expectations abound. Everyone desires to feel they’ve secured the best deal from all angles. However, there’s an underlying truth: we must align our mindset with the idea that we’ll all benefit optimally in real-time. If additional outcomes are desired, additional input will be required. For me, there’s no ‘cannot be delivered’—instead, it’s always a matter of ‘yes, it can be done.’ The key lies in understanding the defining factors that shape what’s achievable.”

1. Walk your client through the key stages of the project. Break down complex tasks into simpler terms, using visual aids if helpful. 2. Clearly outline any time, budget, or resource limitations that factor into the project's feasibility. 3. If something is unrealistic as the statement says, client needs to be educated or given a clear understanding why it is unrealistic, if this can be achieved with some supporting data, needs to be done. If it is out of scope but can be achieved then to be negotiated with client, at the end of the day client is the boss we need to make him happy but not at our cost.

in the common case, the clients don't know the all consequences of their unrealistic expectations. We should educate them by providing some data of potential issue and other risks that they need to know

It's important to keep the client in the loop throughout the process. We should explain things clearly, like the steps involved, how long each part takes, and any limitations we face.

Utilize exemplos! Um project charter é uma ferramenta boa dar visibilidade sobre cronogramas, etapas e responsáveis. Uma vis?o também sistêmica do projeto quando multifuncional.

Now that the client understands what's possible, brainstorm some solutions that fit their needs without putting undue strain on our team. We can explore options like simplifying some features, tweaking deadlines a bit, or adjusting the project's overall scope.

Mediante ao alinhamento das expectativas junto ao cliente, recursos necessários, com o time de atua??o será levantado todas as solu??es necessárias para o alcance dos resultados. Muito importante apresentar os recursos necessários para a entrega da solu??o, bem como o retorno que terá mediante a este investimento. Crucial neste processo s?o as PESSOAS, que est?o na base de toda a solu??o, independente do ramo de atividade.

As responsible for the Client's service, I had to work with a tough decision that the Client asked of us, they wanted to maintain the current service but lower its costs, for that I met with them and presented a cross service model with other clients. which for them was going to be a significant cost reduction but maintaining the current service for their internal clients.

Review the project requirements and objectives with your client. If there are any discrepancies or misunderstandings, address them promptly and transparently. Take the time to educate your client about the limitations, challenges, and realistic outcomes of the project. Clearly communicate to the client what can be achieved at each stage and what the expected outcomes will be. Propose adjustments to the scope, timeline, or deliverables that are more feasible while still meeting the project's core objectives. Present the client with options that strike a balance between their expectations and the project's practical realities. Provide them with examples or case studies from similar projects to help manage their expectations.

As a Service Manager, I had to renegotiate a current but old contract in the current service model with a Banking Client. After several meetings, through correct handling of objections, we managed to ensure that the Client understood the benefits of working in cross services versus dedicated services and to accept the risk of not having a dedicated service, but that the cost in the context that was needed was what was necessary to achieve the annual business objective.

Dealing with unrealistic client expectations can be challenging, but it's essential to address them effectively to maintain a positive working relationship and ensure project success. Here's what you can do: Communicate Clearly: Start by openly discussing the expectations with the client. Clearly outline what is feasible within the project's scope, timeline, and budget. Use examples or data to support your explanations. Manage Expectations: Help the client understand the limitations and constraints of the project. Provide realistic timelines and deliverables based on the resources available.

Um fator relevante na condu??o dos projetos, é a comunica??o em vários aspectos. Esta comunica??o junto ao cliente proporcionará clara e objetiva uma devolutiva dos investimentos, alavancagem das habilidades das pessoas envolvidas, caminhos tra?ados para o alcance dos resultados. Várias formas de obten??o desta comunica??o: Gest?o visual, BI, reuni?es temáticas. A clareza proporciona leveza na condu??o e acompanhamento de todos os passos do projeto.

First up: This is not a People Management question at all, it's a Project management question. However, it does have implications for People management. When a Customer raises unrealistic expectations, it will result in lack of clarity & work overload for project team members. The Project Manager who owns the responsibility for this will need to: - work with the client to either expand the scope of the project/ contract in line with the expectations raised, or - negotiate with the client to align & contain their expectations with the declared project scope. The Project manager would need to then work with the Project team to clarify updated scope & expectations.

Build Trust Deliver Consistently: Meet agreed-upon milestones to build credibility. Be Reliable: Respond promptly to communications and follow through on promises. Prepare to Make Tough Decisions Know Your Limits: Understand what you or your organization can and cannot accommodate. Be Prepared to Walk Away: If the client's expectations continue to be unrealistic and detrimental to the project's success, consider whether it's in your best interest to continue the relationship.

If faced with unrealistic client expectations: -> Communicate: Initiate an open and honest conversation with the client to understand their expectations and discuss feasibility. -> Educate: Provide insights and data to help the client understand limitations and set realistic goals. -> Collaborate: Work together with the client to redefine expectations and establish achievable milestones. -> Prioritize: Focus on delivering high-quality results within the project scope and timeline, while managing client expectations effectively. In my experience, transparent communication and collaboration are key to navigating challenges and fostering successful client relationships amidst unrealistic expectations.

You can only teach those who are willing to learn. And quite often, ignorance leads to arrogance as a defensive personality trait - which a victim willingly mistakes for "confidence". Since productive reasoning is based on logic, itself based on facts - disregard to these facts on the part of a stubborn ignoramus is not something that could be addressed by a willing psychoanalysis practitioner. Are you interested in that? Then give it a try. Otherwise, often, it is better to write off the loss and step away - rather then produce a Frankenstein of failure. As that would be attributed to the one delivering - not the one requesting.