What do you do if your Product Design project is plagued by unresolved conflicts?

Busque apoio das lideran?as em primeiro lugar. Dê clareza sobre os conflitos e a depender da gravidade considere incluir a área de recursos humanos para mediar a situa??o. Caso avaliem que seja possível resolver entre os times, organize pesquisas an?nimas, conversas um a um e workshops de media??o em pequenos grupos das mesmas áreas, utilizando técnicas de anota??o individual e vota??o silenciosa para evitar discuss?es e facilitar a exposi??o de ideias sem julgamentos pessoais. Priorize objetivos comuns através do direcionamento das lideran?as e promova um ambiente onde cada um possa ser ouvido e considerado de forma segura.

I would start with the book "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: This book offers practical advice on how to handle difficult conversations and resolve conflicts effectively. One of the most valuable tips is the concept of creating a safe environment for dialogue. This involves establishing mutual respect and trust among participants so that everyone feels comfortable expressing their opinions and concerns openly. When people feel safe, they're more likely to engage in constructive dialogue and work towards finding mutually beneficial solutions to difficult issues.

I quote a lot this book "The Lean Startup", on that book approach suggests, decision-making should be driven by validated learning and experimentation. While democratic voting and consensus building are valuable, it's equally important to base decisions on data and feedback from users. Transparency in decision-making, coupled with a willingness to pivot based on new insights, fosters a culture of continuous improvement and innovation. It's about making informed decisions that align with the overall vision and goals of the project.

Spreadsheets are good for documenting and tracking this type of thing. Include columns for a summary of each conflict and any/all possible solutions along with a number scale for things like its impact, the projected lift to resolve it, where it sits in relation to other conflicts, etc. This will be helpful for deciding on the priority of each and establishing the roadmap to get everything resolved.

Once decisions are made, it's crucial to move quickly to implement changes and gather real-world feedback. By taking small, incremental steps and continuously iterating based on customer insights, teams can refine their product design and address conflicts effectively. This approach not only fosters a culture of continuous improvement but also ensures that the final product meets the needs of users and stakeholders.

In addition to the points raised, I'd like to add insights from the Lean Startup methodology. Embracing a mindset of rapid experimentation and learning can be invaluable in navigating uncertain territories. By employing techniques like MVPs (Minimum Viable Products) and validated learning, teams can quickly test assumptions, gather feedback, and iterate towards successful solutions. This approach encourages adaptability and resilience, essential qualities when facing unforeseen challenges or opportunities in product design projects.