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What do you do if your problem-solving skills are put to the test during an interview?

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Problem-solving skills are essential for any job, especially in the field of training and development. You need to be able to identify, analyze, and resolve various challenges that arise in the workplace, such as designing effective learning programs, facilitating engaging sessions, and evaluating outcomes. But how do you showcase your problem-solving skills during an interview, when you may face unexpected or complex scenarios that test your logic, creativity, and adaptability? Here are some tips to help you ace the problem-solving questions and impress your potential employer.

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Marl Ian Dionaldo

Helping Ambitious Businesses Scale Predictably with Proven Growth & Performance Marketing Strategies | 2.5B in Ad Spent…
seyed javad marashi

Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General, Training and development…
Marie-Victoire Chopin, PhD

Coordinatrice - Fédération de Collèges de psychologues de l’AP-HP

1 Understand the question

Before you jump into solving the problem, make sure you understand what the interviewer is asking you. Clarify the situation, the goal, the constraints, and the criteria for success. Ask relevant questions to gather more information or to confirm your assumptions. For example, if you are asked how you would design a training program for a new software, you may want to know more about the target audience, the learning objectives, the budget, and the timeline.

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Marl Ian Dionaldo

Helping Ambitious Businesses Scale Predictably with Proven Growth & Performance Marketing Strategies | 2.5B in Ad Spent | 21X Top LinkedIn Voice
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Facing a problem-solving test during an interview can be daunting, but here's how to approach it: - Stay calm and composed, focusing on understanding the problem thoroughly. - Break down the problem into smaller, manageable components. - Consider multiple solutions and evaluate their pros and cons. - Communicate your thought process clearly, explaining your approach step by step. - Be open to feedback and adapt your solution if necessary. - Showcase your creativity and critical thinking skills by proposing innovative solutions. - Demonstrate your ability to collaborate by seeking input from others if appropriate.

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seyed javad marashi

Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General, Training and development supervisor at fakoor sanat tehran
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Having make a sense about what interviewer is saying is really important to arrange our strategy to answer totally. Grasping the context of question give us confidence to have a comprehensive view to problem solving issue.

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2 Explain your approach

Next, explain how you would approach the problem and why. Outline the steps you would take, the tools or methods you would use, and the rationale behind your choices. For example, if you are asked how you would facilitate a session on conflict resolution, you may want to mention how you would establish ground rules, use interactive activities, provide feedback, and measure learning outcomes. Show that you have a logical and systematic way of thinking, but also that you can adapt to different situations and contexts.

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seyed javad marashi

Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General, Training and development supervisor at fakoor sanat tehran
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We should present our domination to problems before start problem solving way. If we provide our plan to solve problems stage by stage, we can exposure our dexterity in cognition and define the right strategy to solve problems.

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3 Demonstrate your skills

Then, demonstrate your skills by applying your approach to the problem. Use specific examples from your previous experience, or suggest hypothetical scenarios that illustrate how you would solve the problem. For example, if you are asked how you would evaluate a training program, you may want to mention how you would use surveys, tests, observations, or interviews to collect data, and how you would analyze and report the results. Show that you have the relevant knowledge and expertise, but also that you can learn from feedback and improve your performance.

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Marie-Victoire Chopin, PhD

Coordinatrice - Fédération de Collèges de psychologues de l’AP-HP
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Give an example of how you‘ve solved a problem using one of the methods like the "5 Whys" and "Fishbone Diagram", or post-mortem technique to uncover root causes and visualize potential issues. For post-mortem technique, ensure all project deliverables are met, analyze performance against plans, hold a lessons learned meeting, and update documentation. This structured approach helps learn from past experiences and improve future projects.

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seyed javad marashi

Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General, Training and development supervisor at fakoor sanat tehran
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Having practical experiences about the problem subject can help us to provide and address convincing examples to interviewer to show our skill in knowing the causes and roots of problems before any decision to solve problems.

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4 Consider alternatives

Finally, consider alternatives or potential challenges that may arise in the problem-solving process. Discuss how you would handle them, or how you would modify your approach if needed. For example, if you are asked how you would deal with a difficult participant in a training session, you may want to mention how you would communicate effectively, empathize, and resolve the issue, or how you would seek support from your colleagues or manager if necessary. Show that you have the ability to think critically, creatively, and flexibly, and that you can cope with uncertainty and change.

Problem-solving questions are not meant to intimidate you, but to assess your skills and potential as a training and development professional. By following these tips, you can demonstrate your problem-solving skills during an interview and increase your chances of landing the job.

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seyed javad marashi

Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General, Training and development supervisor at fakoor sanat tehran
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We should consider that having continuous study about our professional field to obtain the ability of appropriating knowledge for providing alternatives when we are facing with problems and trying to solve them.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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seyed javad marashi

Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General, Training and development supervisor at fakoor sanat tehran
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Problem solving is the comprehensive skill which is included of management, sociology, politics, psychology and other related humanity fields. Problem solvers are the best people to manage transformation and changes in organizations.

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What do you do if your problem-solving skills are put to the test during an interview?

1

2

3

4

5

1 Understand the question

2 Explain your approach

3 Demonstrate your skills

4 Consider alternatives

5 Here’s what else to consider

Training & Development

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What do you do if your problem-solving skills are put to the test during an interview?

1

2

3

4

5

1 Understand the question

2 Explain your approach

3 Demonstrate your skills

4 Consider alternatives

5 Here’s what else to consider

Training & Development

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