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Last updated on 2024年7月10日

What do you do if your Peer Support client disagrees with your advice?

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Navigating disagreement in peer support is a delicate process that requires empathy, patience, and a non-judgmental approach. As a peer support specialist, you are tasked with guiding clients through their issues, but what happens when they don't see eye to eye with your advice? It's essential to recognize that your role is not to dictate but to facilitate their journey towards well-being. This article explores the steps you should take when faced with such a scenario.

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Béatrice Millêtre

Dr en Psychologie, Normalienne, je vous accompagne pour être EN PHASE avec vous-même, afin que la NEUROINCLUSION soit…

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1 Listen Actively

When your peer support client disagrees with your advice, the first step is to listen actively. This means giving them your full attention, acknowledging their feelings, and understanding their perspective without judgment. By doing so, you create a safe space for open communication. It's important to remember that the goal of peer support is to empower clients to make their own decisions, and sometimes that means they will take a different path than the one you suggest.

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2 Reflect Empathy

In the face of disagreement, reflecting empathy is crucial. Empathy allows you to connect with your client's emotional experience and show them that you understand their standpoint, even if it differs from your own. This can help in maintaining a trusting relationship and can often lead to a more productive discussion about the reasons behind their disagreement. Empathy does not mean agreement, but it does facilitate a deeper understanding.

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3 Validate Concerns

Validation is an essential component of peer support. When a client disagrees with your advice, it's important to validate their concerns. This doesn't mean you have to agree with their viewpoint, but rather acknowledge that their feelings and thoughts are legitimate and worth considering. Validation can help your client feel heard and respected, which is fundamental in any supportive relationship.

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4 Offer Alternatives

When a disagreement arises, it's helpful to offer alternatives. This doesn't mean pushing back with more advice, but rather presenting different options or perspectives that the client may not have considered. Encouraging clients to explore various solutions empowers them to make informed decisions that align with their values and beliefs. It's about expanding the conversation, not restricting it.

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Béatrice Millêtre

Dr en Psychologie, Normalienne, je vous accompagne pour être EN PHASE avec vous-même, afin que la NEUROINCLUSION soit votre réalité. Que vous soyez HPI, Neurotypique, Neurodivergent. Tests QI QE TND. Coach TCC
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The key to successful peer support lies in mutual respect, empathy, and the understanding that each person’s journey is unique. Your role is to empower them to make the best decisions for themselves, even if those decisions differ from your advice. Reflect on your advice and consider if it might need adjustment based on their feedback. Be open to learning and adapting your approach. Maintain a non-judgmental attitude. Avoid making them feel wrong or invalidated for disagreeing with your advice. Check in with them after some time to see how they are doing and if they need further support. This shows that you respect their autonomy and are committed to their well-being.

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5 Encourage Autonomy

Encouraging autonomy is key in peer support, especially when facing disagreement. Remind your client that they are in control of their choices and that you are there to support them, regardless of the path they choose. This reinforces the idea that peer support is a collaborative process and that ultimately, they are the expert in their own life. Encouraging autonomy fosters independence and confidence in decision-making.

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6 Reassess Together

If your advice is not resonating with your client, it may be time to reassess the situation together. This involves revisiting the goals and expectations set at the beginning of the peer support relationship and determining if they are still relevant or need adjustment. Reassessment can lead to new insights and strategies that are more aligned with your client's current situation and mindset.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Faezeh Elahi

Social worker
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Disagreement should be pleasant,can even be educational,listening to their explaining to understand their point of view,asking open ended questions to recognition the root cause of disagreement, ask precise questions before giving advice.Review, assess your advice to know is that based on your knowledge,skills and experience and is it realistic, be sure that your advice is relevant to client peer support issues.Provide space,time and allow them to think about your advice,don’t pressure.Using emotional intelligence to be aware of your emotion,understand their feelings (mindfulness meditation can be helpful).Express your empathy, be patience,consider their dignity,respect their opinion,also explain your advice to increase their awareness

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What do you do if your Peer Support client disagrees with your advice?

1

2

3

4

5

6

7

1 Listen Actively

2 Reflect Empathy

3 Validate Concerns

4 Offer Alternatives

5 Encourage Autonomy

6 Reassess Together

7 Here’s what else to consider

Peer Support

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What do you do if your Peer Support client disagrees with your advice?

1

2

3

4

5

6

7

1 Listen Actively

2 Reflect Empathy

3 Validate Concerns

4 Offer Alternatives

5 Encourage Autonomy

6 Reassess Together

7 Here’s what else to consider

Peer Support

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