What do you do if your partners are skeptical and untrusting?

Uncover the concerns, the issues. It may be due to something that happened in the past or discussions with third parties. If we go back to a discovery of each other’s strategy, it will help to uncover the challenges and fix them.

Partnership is a two-way street and it takes time to create that trust. First of all, if you have the right partnership strategy or your approach is not only self-focused, there should not be a concern. If there is a concern then start with your alliance counterpart to understand the reasons. If that's where the relationship is broken, steel leadership helps and has executive sponsors to talk. Trust and transparency help rebuilding the trust.

The first step is to truly understand the root of the skepticism. I schedule open conversations with my partners, actively listening to their concerns and anxieties. Is it a history of broken promises? Are there unmet expectations from previous partnerships? By pinpointing the root cause, I can address it directly.

In my experience, taking the time to understand the concerns of partners is crucial, especially in the tech and travel industry where change is rapid and constant. One time at work, a partner expressed doubts about integrating their services with our eSIM technology due to security fears. By actively listening and discussing their specific concerns, we identified the root of their hesitation and addressed it with detailed explanations and data security assurances. This approach not only eased their worries but also strengthened our relationship by demonstrating our commitment to their needs and safety.

First ,research possible roots of the concerns: study available information, look at your track record of partnership, review motivation behind the partnerships, review partnerships profile of your conterpart to understand your place and role in conterpart's partnership framework, detect key persons that may generate distrust in your and partner insitution. Second, talk to partner informally, ask third parties that may look at your partnership situation at different angle.

Transparency is essential for building trust. I practice open communication with my partners, keeping them informed of progress, challenges, and any potential roadblocks. Regular updates and clear explanations foster a sense of security and demonstrate my commitment to a successful partnership.

Understand where a concern or concerns are coming from. It can be anyone from teams supporting partners. Hence possibly try to activate all those channels proactively when you sign the partnership. That way you can communicate openly with all stakeholders and get to the root of the concerns raised.

One thing that I have found helpful is maintaining transparency with partners. In the early days of EasyWeGo, there was hesitation from local taxi companies about sharing their data with a new app. We committed to regular meetings where we discussed not just what was going well, but also the challenges we faced. This open line of communication helped build trust and made our partners feel involved in the process, turning their initial skepticism into a collaborative effort towards shared success.

Ensure that your have regular communications with right persons and relevant information, be professional. At the same time, ensure and explain that you stay within confidentiality framework (if applicable).

Estabele?a transparência, ou?a atentamente suas preocupa??es, ofere?a informa??es claras e esteja disponível para esclarecer dúvidas a qualquer momento.

Words are powerful, but actions speak even louder. I strive to be a reliable partner, consistently delivering on my commitments and exceeding expectations whenever possible. Following through on promises, big or small, builds trust over time.

Demonstrating reliability is key in building trust. At EasyWeGo, we once faced a significant challenge when a glitch affected our shared workspace booking feature. Instead of hiding this from our partners, we immediately communicated the issue, took responsibility, and rectified the problem swiftly. By meeting our commitment to fix issues promptly, we showed our partners that we are dependable and sincere, which is essential in maintaining long-term, trust-based relationships.

Stay reliable both at good and bad times. Especially important not to stop constructive and regular communications when you have challanges in partnerships.

Apresente casos reais que atingiram metas e construa relacionamentos sólidos com comunica??o honesta, cumpra prazos e promessas, e mostre resultados consistentes ao longo do tempo.

Honnêteté = fiablité. Dans toutes les relations, qu'elles soient professionnelles, humaines, commerciales, entre leaders ou entre collaborateurs... La fiabilité est la clé d'une activité saine qui n'a rien à prouver. Si vous êtes "fiable", votre entreprise le sera chaque jour un peu plus. Les partenaires reconna?tront votre savoir faire et donc celui de l'entreprise. Attention donc à bien surveiller votre "taux d'honnêteté et de fiabilité" qui n'est insufflé que par vos équipes opérationnelles la plupart du temps. Ne jamais perdre de vue cet objectif de fiabilité, même en interne... Si on ne peut pas avoir confiance en vous et vos dires, comment construire quelque chose de puissant ? Soyez chacun l'exemple de cette qualité.

Partnerships are built on relationships. I invest time in building rapport with my partners, getting to know them on a personal level and understanding their communication styles and preferences. This fosters a sense of camaraderie and makes them feel valued within the partnership.

Building rapport goes beyond formal meetings and contract discussions. I remember organizing a casual meet-up with our APAC region workspace providers. Through informal chats and sharing industry insights, we connected on a personal level, which made our business interactions smoother and more open. Such connections are invaluable; they help partners feel comfortable sharing real feedback, which can be crucial for addressing underlying skepticism and fostering a cooperative environment.

Develop informal and wide communication network with your partner. Both vertical and horizontal development of your communications is important.

Para cativar, apresente relatórios interativos e visualmente atrativos, como dashboards, gráficos interativos e apresenta??es multimídia, s?o eficazes para envolver e informar audiências, na entrega de relatório mantenha a tradi??o de usar planilha

Sometimes, a little reassurance goes a long way. I proactively address potential concerns and provide data, metrics, or case studies that demonstrate the value I bring to the table. This proactive approach showcases my confidence in the partnership and helps to alleviate anxieties.

In the competitive market of travel and tech solutions, providing assurance is critical. One time at work, to address partners' concerns about market competition, we highlighted case studies where similar collaborations led to increased customer bases and revenue for all involved parties. We also offered trial periods for our services, allowing partners to see the benefits with minimal risk. These assurances help partners feel secure in the investment they are making with EasyWeGo.

Ofere?a garantias como políticas de reembolso, contratos flexíveis, suporte contínuo e demonstra??es de produtos/servi?os antes da compra para construir confian?a.

Qu'elle soit morale, administrative, juridique, ou par tout autre moyen, l'assurance de la bonne tenue de la relation auprès des partenaire est d'après moi le ciment de la relation. Par cette action, vous tendez la main et qualifiez au maximum votre démarrage de partenariat, d'autant plus si la personne/entreprise est en situation de doute/scepticisme. A vous de montrer patte blanche d'après moi si la relation est importante pour vous, votre entreprise et son développement. Assez souvent, les preuves sont envoyées par les partenaires également en retour, pour assainir la situation. Je recommande cette action pour poser les bases d'une relation solide et stable.

Building trust is an ongoing process. I take time to reflect on interactions and identify areas for improvement. If a communication style isn't resonating, I'm willing to adjust my approach to better suit the partner's needs. Demonstrating a willingness to adapt fosters trust and strengthens the partnership over the long term.

When partners are sceptical and untrusting, they may be bringing a degree of assumption to you. It’s important not to judge them for this, even when it inconveniences us. People will not readily embrace new ideas that lie outside their comfort zone without preparation and discussion. So communication and patience is always key.

Reflecting on partner feedback and adjusting accordingly has been instrumental for our growth at EasyWeGo. For example, initially, our eSIM service did not cover certain key tourist destinations, which partners pointed out as a limitation. We took this feedback seriously, expanded our network, and updated our offerings. This willingness to adapt based on partner input not only improved our service but also solidified trust with our partners, showing that their input has a direct impact on our business model.

Besides of having a roadmap forimplementation of partnerships it is also important to have a regular review the roadmap so the partnership is adjusted to current needs of parties and stakeholders involved in partnership.

- Regular cadence of communication with all stakeholders and executive sponsors proves beneficial - Share metrics with the right leadership so that you get everyone on the same page. Concerns can be perception and data shows facts - If there are any challenges coming in due to sales teams on both sides not aligned, then address it with respective sales team and put a playbook in pace

Another important aspect is celebrating successes together. Whenever a new feature or partnership leads to positive outcomes, we make it a point to celebrate these milestones. For instance, after integrating a new ride-hailing service, we saw a significant uptick in user satisfaction and shared these results with our partners. Celebrating these wins together can be a powerful antidote to skepticism, reinforcing the value of the partnership and encouraging continued collaboration and innovation.

La transposition fait partie de mes habitudes de travail pour trancher sur une collaboration : - Qu'y a t-il à y gagner ? - est-ce que c'est équitable ? - est-ce que dans la situation inverse, je serai partenaire ? - Avantages / inconvénients pour moi et l'autre partie - Scenarii de valorisation de la relation en temps, en Euros et en pourcentage de l'activité de la personne. Si vous n'y allez pas, si vous ne seriez pas votre propre partenaire commercial, c'est qu'il y a un déséquilibre. A vous de le conna?tre et l'assumer ou d'arranger la situation, mais assez souvent une situation déséquilibrée crée le chaos quelques mois après...