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Last updated on 2024年5月23日

What do you do if your IT outsourcing team is experiencing high employee turnover?

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High employee turnover in an IT outsourcing team can significantly disrupt your project's progress and output quality. It's a situation that demands immediate attention and a strategic approach to address the underlying issues. When you're relying on an external team for crucial IT functions, consistent performance and knowledge retention become key to your success. Understanding why turnover is high and implementing measures to mitigate it are critical steps in ensuring the longevity and efficiency of your outsourcing partnership.

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Sujeet Prakash

CFA | SAFe Agilist | DASSM | PMP| Delivery Executive, IBM Payment Center @ IBM
Nirmalyo B.

Helping Build Organisations - Executive Director & Member of Board , Talent Management , Futurist, Start Up - Mentor…
André Scheiner Ramos

Diretor Opera??es | Diretor Projetos | Diretor Processos

1 Assess Causes

To tackle high turnover, you must first understand its root causes. Engage with your outsourcing provider to gather insights into why employees are leaving. Factors such as inadequate compensation, limited career growth opportunities, or poor working conditions can often lead to dissatisfaction. It's essential to identify these issues early on and work collaboratively with your provider to find solutions that can help retain their workforce and, by extension, stabilize your IT operations.

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Sujeet Prakash

CFA | SAFe Agilist | DASSM | PMP| Delivery Executive, IBM Payment Center @ IBM
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Keep your team updated with skills, money and engagement. Most of the time people leave job in fear that they are not appreciated. Young guys get sensitive when they see new comers with higher salary and lower contribution on the project leading to huge frustration in the team. Best mitigation is to add value to your team in terms of skills, keep them involved, generate sense of security and try to minimize disparity of salaries in the team.

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Nirmalyo B.

Helping Build Organisations - Executive Director & Member of Board , Talent Management , Futurist, Start Up - Mentor , HR leader, Consultant
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For Mitigating IT Outsourcing Team Turnover 1. Identify Causes: Understand why employees leave—dissatisfaction with tasks, culture, or pay. 2. Address Issues: Improve conditions, growth opportunities, and compensation. 3. Foster Communication: Encourage feedback and promptly address concerns. 4. Invest in Training: Provide upskilling programs and career paths. 5. Offer Incentives: Consider bonuses, recognition, or flexible arrangements. 6. Cultivate Positive Culture: Create an environment where employees feel valued. 7. Monitor Progress: Track turnover rates and satisfaction to refine strategies.

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André Scheiner Ramos

Diretor Opera??es | Diretor Projetos | Diretor Processos
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No Brasil, nossa maior dificuldade está reconhecer e manter os talentos, na Sapien por exemplo, aprendemos que turn over deve ser combativo incentivando o sentimento de pertencimento e com a total integra??o dos colaboradores com o ambiente, tornando o ambiente propicio para esse movimento. Criar ainda métricas qualitativas para reconhecer os colaboradores com a finalidade de premiar, reconhecer e orientar as equipes, além de oferecer qualifica??o avan?ada n?o só em seu trabalho de origem como também para outro tipo de conhecimento.

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2 Improve Communication

Effective communication is the bedrock of any successful outsourcing relationship. Establish regular check-ins and foster an open dialogue with your outsourcing partner. This not only helps in monitoring project progress but also in understanding the team's morale and challenges. Transparent communication can preempt potential issues that may cause turnover and allows for a more responsive approach to managing the outsourced team.

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André Scheiner Ramos

Diretor Opera??es | Diretor Projetos | Diretor Processos
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Comunica??o é um dos maiores problemas na presta??o de servi?o. Aqui na Sapien, temos como premissa o uso continuado de comunica??o por todos os meios, gest?o a vista, sistema de projetos e tarefas integrados com o cliente e etc. O uso da comunica??o corporativa deve ser mensurado desde o principio de toda presta??o do servi?o, boa parte das solu??es est?o diretamente ligadas a comunica??o, utilizar sistemas colaborativos e frameworks agéis tem demonstrado grandes resultados na promo??o de alta prática da comunica??o.

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3 Offer Support

Supporting your outsourcing partner in creating a better work environment for their employees can be beneficial. Consider initiatives such as additional training, access to quality resources, or even mentorship programs that can help the outsourced team feel more valued and invested in their work. This support not only aids in reducing turnover but also enhances the quality of work produced by a more engaged and skilled team.

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Hi?u Lê

Tech Solutions - Growth Catalyst | B2B | Helping Businesses Scale & Thrive
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Focus on improving the work environment. This can include better tools, resources, and a supportive culture. I’ve observed that a positive and supportive work environment significantly reduces turnover. Regularly check in with your team to understand their needs and address any issues promptly.

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4 Review Contracts

Scrutinize your contracts with the outsourcing provider to ensure they include clauses that protect your interests in the event of high turnover. These might include stipulations for knowledge transfer, penalties for not meeting agreed-upon staffing levels, or requirements for the provider to maintain a certain level of service continuity. Having such measures in place can motivate the provider to focus on employee retention and ensure that your projects are not adversely affected.

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5 Foster Loyalty

Building loyalty with the outsourced team, despite the physical and organizational distance, is possible through recognition and rewards. Acknowledge their achievements, celebrate project milestones together, and offer incentives for consistent performance. These gestures can promote a sense of belonging and loyalty among the team members, which is often a strong deterrent against high turnover rates.

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André Scheiner Ramos

Diretor Opera??es | Diretor Projetos | Diretor Processos
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A lealdade está diretamente ligado a honestidade, portanto é uma via de m?o dupla. Na Sapien promovemos uma integra??o voltada a valori??o em duas vias, promovendo conceitos de reconhecimento em todos os níveis, desde as entregas de qualidade até o consumo de tempo gasto para aumento de conhecimento e estudos. A lealdade é o ingrediente fundamental para perenizar as rela??es e manter o melhor ambiente de troca durante todo o trabalho.

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Herbert H?rner

Unternehmensberater, Coaching von komplexen IT-Projekten
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My experience is, that it makes sense to define a career path within an outsourcing account. Otherwise you lose experienced practitioners after a time (normlaly 2 years, immediately when they are able to deliver most value) per definition. To overcome that, it is crucial to have a path from comercial perspective and also to foster develeopment into new more senior roles.

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6 Plan Contingencies

Lastly, always have a contingency plan in place. High turnover can sometimes be inevitable, so it's crucial to prepare for such scenarios. This might involve cross-training your in-house team to handle critical tasks temporarily, maintaining documentation for knowledge transfer, or having a shortlist of alternative providers. Being prepared ensures that your IT operations can continue smoothly even when faced with staffing challenges in your outsourced team.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Abigail V.

Experienced Tech Recruiter @ Simpat Tech
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From my perspective can be useful to review your recruitment and selection processes to ensure that you're attracting and hiring candidates who are a good fit for the team and the company's culture.

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What do you do if your IT outsourcing team is experiencing high employee turnover?

1

2

3

4

5

6

7

1 Assess Causes

2 Improve Communication

3 Offer Support

4 Review Contracts

5 Foster Loyalty

6 Plan Contingencies

7 Here’s what else to consider

IT Outsourcing

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What do you do if your IT outsourcing team is experiencing high employee turnover?

1

2

3

4

5

6

7

1 Assess Causes

2 Improve Communication

3 Offer Support

4 Review Contracts

5 Foster Loyalty

6 Plan Contingencies

7 Here’s what else to consider

IT Outsourcing

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