登录查看更多内容

Last updated on 2024年4月25日

What do you do if your mobile app users and developers are at odds?

由人工智能和领英社区提供技术支持

When your mobile app users and developers find themselves at an impasse, it can be a challenging situation. Users may become frustrated if they feel their needs and feedback are not being addressed, while developers might feel overwhelmed by demands that seem unrealistic or outside the scope of the original app design. It's important to navigate this tension carefully to ensure that your app continues to evolve in a way that satisfies users without overburdening your development team.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

Gerrie D.

Senior Product Manager @ HBP | SaaS, Mobile, B2B, B2B2E, B2C

1 Understand Issues

To bridge the gap between users and developers, start by comprehensively understanding the issues at hand. Gather user feedback through surveys, app reviews, or direct communication to pinpoint specific areas of discontent. Concurrently, engage with your development team to understand their perspective, technical constraints, and the reasoning behind their design choices. This dual approach will provide a well-rounded view of the situation, highlighting where adjustments may be needed and setting the stage for constructive dialogue.

添加您的观点

Gerrie D.

Senior Product Manager @ HBP | SaaS, Mobile, B2B, B2B2E, B2C
举报内容
It might not be developers at odds with the users themselves, but a cohort of users needs not aligning with business priorities and objectives at that time. For example, users might want more video watching capabilities, but the business is prioritizing the creator experience for the time being and is instead building improvements for that persona.

已翻译

赞

2 Open Dialogue

Encouraging open dialogue between users and developers is crucial. Consider setting up a forum or a Q&A session where users can voice their concerns and developers can provide insights into the app's functionality and limitations. This transparency can build trust and show users that their input is valued. Developers, on the other hand, can explain the complexities involved in implementing certain features, helping users understand the challenges faced during development.

添加您的观点

3 Prioritize Changes

Once you have a clear understanding of user concerns and developer constraints, it's time to prioritize changes. Work with both parties to identify which user-requested features are feasible and would have the most significant impact on the user experience. This prioritization should take into account the resources available, the potential return on investment, and the overall strategic direction of the app.

添加您的观点

4 Iterative Development

Adopt an iterative development approach to gradually implement changes and improvements. This means releasing updates in phases, allowing users to see progress and provide feedback on each new version. Developers can then refine features based on this feedback. This cycle of continuous improvement can help reconcile user expectations with development realities, fostering a collaborative environment where both sides feel heard.

添加您的观点

David McColgan

Focus on ideation within permitted development rights.
举报内容
Frequent releases are a pain in the neck. Just get it right first time, OK? A release is supposed to be a major feature not churning with tweaks.

已翻译

赞

5 Educate Users

Educating users about the app development process can also ease tensions. Share insights into how features are developed, tested, and rolled out. When users have a better understanding of what goes into making their favorite apps work, they're likely to be more patient and provide more constructive feedback. This education can take the form of blog posts, newsletters, or in-app messages.

添加您的观点

David McColgan

Focus on ideation within permitted development rights.
举报内容
As a user, kindly spare me the internal details. I just want it to work, work fast, be secure, and easy to use. If it's slow, knowing if it's the phone network, app, or server might help. How much data is being sent/received, how many requests, and how much data is really needed. There no need for endless front end bloat with JavaScript. I can wait during install time to get things optimised for my phone, not every time the app is used.

已翻译

赞

6 Monitor Progress

Finally, monitor the progress of the changes being made. Use analytics tools to track user engagement and satisfaction levels after updates are released. This data will help you gauge whether the efforts to reconcile user and developer perspectives are successful. Regularly reviewing this information ensures that you remain responsive to user needs while keeping development efforts aligned with those needs.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

David McColgan

Focus on ideation within permitted development rights.
举报内容
Understand the competition. Are the users captive users, or do they have choice? Which way is the wind blowing generally, are you forcing leading edge on conservative users? What is the app trying to do, from the top level? Not everyone has the same views on privacy, e.g. no voice recognition or OAuth2 by policy. Are you requesting permissions you don't really need because the developers are lazy? e.g. access to all files and data, contacts, location, camera, etc.

已翻译

赞

Mobile Devices

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What do you do if your mobile app users and developers are at odds?

1

2

3

4

5

6

7

1 Understand Issues

2 Open Dialogue

3 Prioritize Changes

4 Iterative Development

5 Educate Users

6 Monitor Progress

7 Here’s what else to consider

Mobile Devices

给文章评分

感谢您的反馈

更多Mobile Devices相关文章

更多相关阅读内容