Building a Gen AI ready Workforce: Preparing IT teams for the future of Tech Support

One common thing to every business leader is their desire to use?Generative AI in their business processes.

Given that customer-facing functions can derive maximum process efficiency, tech support is also a promising niche for IT leaders who want to transform their existing processes.

The tediousness of managing existing workflows, especially resetting passwords, unlocking accounts, rebooting devices, and restoring files, takes away IT agents' acumen for handling repetitive tasks, forcing them to make mistakes and preventing them from working on critical problems.

Surprisingly, generative AI removes the existing automation challenges from service or IT help desks.

IDC claims that businesses can drive $3.4 from the investment of $1?in generative AI services.

IT staff can work much faster with Generative AI workflows, which otherwise take longer to address routine tasks with existing automation features. Besides, your IT teams spend more time on high-value tasks and create tech-support innovations.

But did you know that deploying Generative AI can be costly if you are less careful about upskilling your people?

Your genAI ambitions for tech support equally rely upon how your people can use this nascent technology properly and help you solve what you aim to achieve.

Giving access to generative AI solutions is only the tip of the ice. Preparing your team to be GenAI-ready and finally achieving readiness is key to preparing your IT staff for future tech support.

How can GenAI help IT staff to augment workflow automation?

According to Slack, a help desk receives an average of 20 calls per person per year. In addition to the growing challenge to help desks, password resets constitute 40% of the help desk tickets.

Unfortunately, the existing help desk automation lacks full capability and solves the repetitive issues completely.

Read it here.