What do you do if your Information Systems client disagrees with your proposed solution?

2 Assess Needs

After listening, reassess the client's needs to ensure that your solution aligns with their business objectives. This process involves revisiting the initial requirements and constraints they provided. It's possible that new information has emerged or that there was a misunderstanding. By thoroughly understanding their goals, you can tailor your solution more effectively, demonstrating that you are committed to delivering value and addressing their specific concerns.

3 Propose Alternatives

If the original solution is not acceptable to the client, it's time to propose alternatives. Presenting multiple options shows flexibility and a willingness to collaborate. Each alternative should be well thought out and presented with its pros and cons, allowing the client to make an informed decision. This approach not only empowers the client but also demonstrates your problem-solving skills and dedication to finding the best possible outcome.

4 Educate Tactfully

Sometimes, disagreements arise from a lack of understanding. Take this opportunity to educate your client tactfully about the technical aspects of your solution. Explain how it addresses their needs and the benefits it brings. Use clear, non-technical language to help them grasp complex concepts. Education can bridge the gap between disagreement and agreement by illuminating the value of your expertise and the proposed Information Systems solution.

5 Build Consensus

Building consensus is key to resolving disagreements. Involve all stakeholders in the discussion to ensure everyone's views are considered. This collaborative approach facilitates a sense of ownership among the stakeholders, which can lead to a more acceptable solution. By fostering an environment of open communication and mutual respect, you increase the likelihood of finding a resolution that satisfies all parties involved.

6 Follow Up

Finally, follow up with your client after the meeting. This could involve sending a summary of what was discussed, the agreed-upon action items, or additional information that supports your proposed solution. Regular communication keeps the project moving forward and shows your commitment to addressing their concerns. It also provides an opportunity for any lingering doubts to be clarified, ensuring that both you and your client are on the same page as you progress with the Information Systems project.