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What do you do if your Information Systems architecture encounters complex problems?

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When your Information Systems (IS) architecture hits a snag, it can feel like navigating through a maze without a map. Complex problems in IS often arise from a blend of technical issues, process inefficiencies, or unforeseen external factors. The architecture of an IS refers to the structured framework that outlines how information is processed, stored, and utilized within an organization. It serves as the backbone for business operations, and when issues occur, they can ripple through the entire system, impacting productivity and decision-making. Addressing these challenges requires a methodical approach to identify the root causes and implement effective solutions.

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1 Assess Situation

Before diving into fixes, it's crucial to thoroughly assess the situation. This means examining the symptoms of the problem within your IS architecture to understand its scope and impact. Begin by collecting data on when and how the issue manifests. Talk to the users who are directly affected and gather their input. It's also important to review system logs or error messages that can provide clues. Understanding the problem in its entirety will help you to prioritize the issues and allocate resources more effectively.

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Pamela Moore (she/her)

Solution Architect at The Birchman Group
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We live in such an integrated world so it’s important to see the holistic situation and not to over focus on the immediate system involved.

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Mohammed Aman Mohiuddin

DevOps & SRE | Cloud Infrastructure Expert | Driving Automation & Scalability with AWS, Kubernetes, and Docker
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Assessing the situation is vital before implementing fixes. Collect data on symptoms, gather user input, and review system logs. Understanding the problem's scope and impact helps prioritize solutions effectively.

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Rajesh K G

Associate Director | Solution Architect | Ex TechM | Ex Genpact | Ex Sierra Atlantic | Ex LMW
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Assessment: Understand the problem thoroughly. Gather data, analyze the current architecture, and identify specific pain points.

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Geale van der Wal

IT architect, technical pre-sales specialist
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Assessment of the current status quo. Why have these problems manifested in the first place? What decisions have been made recently and why? The issues can be caused on many levels of abstraction. Hence, it is key to understand the situation from a holistic point of view.

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2 Identify Causes

Once you've assessed the situation, the next step is to identify the underlying causes of the problem. This can involve analyzing the data you've collected to pinpoint where the breakdown is occurring. Are there hardware failures, software bugs, or data inconsistencies? Perhaps there are workflow bottlenecks or security vulnerabilities. Sometimes, the problem might be due to outdated technology that can't keep up with current demands. By identifying the root causes, you can focus your problem-solving efforts more effectively.

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Rajesh K G

Associate Director | Solution Architect | Ex TechM | Ex Genpact | Ex Sierra Atlantic | Ex LMW
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Breakdown: Divide the problem into manageable parts. Prioritize them based on criticality and impact on operations................

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3 Plan Approach

With a clear understanding of the causes, it's time to plan your approach to resolve the issues. This involves creating a strategy that outlines the steps needed to fix the problem, including timelines, resources required, and potential risks. It's essential to consider both short-term fixes to alleviate immediate pain points and long-term solutions that prevent recurrence. Engage with stakeholders across different departments to ensure that the plan is comprehensive and aligns with business objectives.

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Rajesh K G

Associate Director | Solution Architect | Ex TechM | Ex Genpact | Ex Sierra Atlantic | Ex LMW
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Collaboration: Engage relevant stakeholders, including IT teams, business users, and management. Collaborative problem-solving often leads to innovative solutions

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4 Execute Solutions

Executing your solutions is a critical phase where careful coordination and communication are key. Start with quick wins that can immediately reduce the impact of the problem while working on more complex fixes. Ensure that you have a rollback plan in case any changes lead to unintended consequences. Monitor the implementation closely and keep stakeholders informed about progress and any issues that arise. It's a balance of being meticulous in your execution while being agile enough to adapt as needed.

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Rajesh K G

Associate Director | Solution Architect | Ex TechM | Ex Genpact | Ex Sierra Atlantic | Ex LMW
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Root Cause Analysis: Identify the underlying causes of the issues. This may involve analyzing logs, tracing workflows, or conducting performance tests.

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5 Monitor Results

After implementing solutions, it's imperative to monitor results to ensure that the problem has been resolved. This involves tracking key performance indicators to gauge system performance and functionality. Keep an eye out for any recurrence of the issue or new problems that may arise from the changes made. Continuous monitoring helps in validating that the fixes are effective and provides insights into any further adjustments or enhancements that may be required.

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Rajesh K G

Associate Director | Solution Architect | Ex TechM | Ex Genpact | Ex Sierra Atlantic | Ex LMW
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Research and Evaluation: Research existing solutions and best practices. Evaluate whether off-the-shelf products or custom development are necessary

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6 Iterate Process

Solving complex problems in IS architecture is rarely a one-and-done affair. It's important to iterate on the process, taking what you've learned from this experience to improve your systems proactively. Gather feedback from users and analyze any residual issues that may have surfaced. Use this opportunity to refine your IS architecture, incorporating new technologies or processes that can enhance resilience and efficiency. Remember, iterative improvement is key to maintaining a robust and adaptable IS infrastructure.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Danny Petterson

Enterprise Architect
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Make sure RCA (Root Cause Analysis) is exact and on point, to the level where the different parts can be put into steps resembling the headlines in this article. An RCA template should be a part of the initial IS delivery.

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What do you do if your Information Systems architecture encounters complex problems?

1

2

3

4

5

6

7

1 Assess Situation

2 Identify Causes

3 Plan Approach

4 Execute Solutions

5 Monitor Results

6 Iterate Process

7 Here’s what else to consider

Information Systems

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What do you do if your Information Systems architecture encounters complex problems?

1

2

3

4

5

6

7

1 Assess Situation

2 Identify Causes

3 Plan Approach

4 Execute Solutions

5 Monitor Results

6 Iterate Process

7 Here’s what else to consider

Information Systems

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