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Last updated on 2024年5月27日

What do you do if your ideas and opinions are not being heard in Lean Manufacturing?

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Lean manufacturing is a philosophy and a set of tools that aim to eliminate waste, improve quality, and increase customer value. However, lean manufacturing also relies on the participation and engagement of all employees, from the shop floor to the top management. If you have ideas and opinions that can contribute to the continuous improvement of your processes, products, or services, you want them to be heard and respected. But what do you do if you feel like your voice is being ignored or dismissed in lean manufacturing? Here are some tips to help you communicate more effectively and assertively in a lean environment.

本文章的要点总结

Use the A3 format:

When your voice feels lost in the workflow, the A3 report can be your megaphone. Craft a clear, structured problem-solving document that aligns with company goals and showcases your ideas with data-backed precision.
Clarify and persuade:

If you're hitting a wall, take a step back. Understand the resistance, then communicate your ideas again with clear benefits and supporting data. Persuasion can hinge on showing how changes align with team objectives.

本摘要由 AI 和以下专家提供支持

Malhaarie Madaane

Senior Lead Auditor (LA 27001:2022…
Marcello Soares

CEO & Founder - Labone Consultoria e…

1 Identify the problem

Before you speak up, you need to understand what is preventing your ideas and opinions from being heard. Is it a lack of clarity, confidence, or evidence? Is it a mismatch between your goals and the organization's vision? Is it a conflict with the existing culture, norms, or values? Is it a personal issue with someone who has more authority, influence, or seniority than you? By identifying the root cause of the problem, you can tailor your approach and strategy accordingly.

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Marcello Soares

CEO & Founder - Labone Consultoria e Treinamentos | Lean Six Sigma Master Black Belt | Trainings and Consulting | Top Lean Manufacturing & Lean Six Sigma Voice | Leadership Development Expert
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Se minhas ideias e opini?es n?o est?o sendo ouvidas na equipe de Lean Manufacturing, eu tomaria algumas medidas para garantir que minhas contribui??es sejam reconhecidas e consideradas. Primeiramente, eu buscaria entender o motivo pelo qual minhas sugest?es est?o sendo ignoradas, analisando se há algum viés ou resistência à mudan?a por parte dos membros da equipe. Também seria importante comunicar de forma clara e persuasiva os benefícios das minhas propostas, utilizando dados concretos e estudos de caso relevantes para respaldar meus argumentos.

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Sujendran Surentharan

Manufacturing supervisor at NXP Semiconductors
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Present your idea to the decision-maker who can actually implement it. This might be a team leader, supervisor, or continuous improvement leader. Also be clear and concise when explaining your idea. Keep it focused on the problem and your proposed solution.

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Thiago Loretti

Gerente de Qualidade, Sustentabilidade e Processos | Professor Lato Sensu na Funda??o Assis Gurgacz | Pesquisador de Kaizen | Master Black Belt em Lean Six Sigma | Auditor Líder ISO 9001 e 14001
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Se minhas ideias e opini?es n?o est?o sendo ouvidas no Lean Manufacturing, come?o por comunicar minha preocupa??o de forma construtiva, destacando o valor que posso agregar. Procuro entender os motivos por trás da falta de receptividade, ouvindo atentamente o ponto de vista dos outros e mostrando disposi??o para colaborar. Identifico oportunidades para apresentar minhas ideias de maneira mais persuasiva, utilizando dados e exemplos concretos para respaldar meus argumentos. Busco aliados dentro da equipe que possam apoiar minhas ideias e ajudar a promovê-las. Se necessário, procuro orienta??o de líderes ou profissionais de recursos humanos para resolver conflitos e facilitar uma comunica??o mais eficaz.

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2 Choose the right time and place

Timing and context are crucial when you want to share your ideas and opinions in lean manufacturing. You don't want to interrupt a busy workflow, disrupt a critical meeting, or confront someone in front of others. You want to find a suitable opportunity and a respectful manner to express your views. For example, you can use the regular feedback sessions, team huddles, or suggestion boxes to voice your suggestions. You can also request a one-on-one meeting with the relevant person or group to discuss your concerns. You can also prepare a written document, presentation, or proposal to support your case.

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Sujendran Surentharan

Manufacturing supervisor at NXP Semiconductors
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Bring your idea up in team huddles or improvement meetings. Get buy-in from colleagues who might champion your idea. Be prepared to answer questions and address concerns. Lean is collaborative, so be open to feedback and iterate on your idea based on input.

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3 Use the A3 format

One of the most effective ways to communicate your ideas and opinions in lean manufacturing is to use the A3 format. The A3 is a structured problem-solving tool that helps you present your analysis, reasoning, and recommendations in a clear and concise way. The A3 consists of eight sections: background, current situation, goals, root cause analysis, countermeasures, implementation plan, results, and follow-up. By using the A3 format, you can show that you have done your homework, that you have considered the facts and data, and that you have aligned your ideas with the organization's objectives and standards.

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Malhaarie Madaane

Senior Lead Auditor (LA 27001:2022, LA9001/LA45001/LA14001, VDA 6.3:2023 Process Audit)
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When your ideas and suggestions are not being accepted or not working then any organisation or project leader has to adopt A 3 Problem Solving Method. 1. Redefine the Problem Again 2. Proper (360 Degree) Root Cause Analysis 3. Alternative (More relevant and Precise) Solutions to be identified Even if it is not working then the PDCA Cycle needs to be followed.

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4 Listen and learn

Another important aspect of communicating your ideas and opinions in lean manufacturing is to listen and learn from others. Lean manufacturing is not about imposing your views or winning an argument. It is about collaborating and learning from each other to achieve the best outcomes for the customers and the organization. Therefore, you need to be open-minded, respectful, and humble when you share your ideas and opinions. You need to listen to the feedback, questions, and objections that you may receive. You need to acknowledge the perspectives, experiences, and insights of others. You need to be willing to adapt, modify, or abandon your ideas if they are proven wrong or ineffective.

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5 Persist and follow up

Finally, communicating your ideas and opinions in lean manufacturing requires persistence and follow-up. You may not get an immediate response or approval for your suggestions. You may face resistance, rejection, or indifference. You may encounter obstacles, challenges, or setbacks. However, you should not give up or lose hope. You should keep trying, improving, and demonstrating the value of your ideas. You should also follow up with the people who are involved or affected by your ideas. You should communicate your progress, results, and lessons learned. You should also celebrate your successes and recognize your contributions.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sujendran Surentharan

Manufacturing supervisor at NXP Semiconductors
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Sometimes, good ideas take time to be accepted. Be persistent, but respectful, in getting your voice heard. Remember, the goal is to improve the process. If your initial approach isn't working, be open to refining it based on feedback.

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Charlie Hudson

Aumento a produtividade e reduzo os custos da sua empresa por meio do Lean Manufacturing.
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Converta suas ideias em valor monetário. Liste os custos atuais e os futuros, depois das implementa??es. O órg?o que mais dói no empresário é o bolso!

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What do you do if your ideas and opinions are not being heard in Lean Manufacturing?

1

2

3

4

5

6

1 Identify the problem

2 Choose the right time and place

3 Use the A3 format

4 Listen and learn

5 Persist and follow up

6 Here’s what else to consider

Lean Manufacturing

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What do you do if your ideas and opinions are not being heard in Lean Manufacturing?

1

2

3

4

5

6

1 Identify the problem

2 Choose the right time and place

3 Use the A3 format

4 Listen and learn

5 Persist and follow up

6 Here’s what else to consider

Lean Manufacturing

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感谢您的反馈

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