What do you do if your hospitality manager lacks important qualities?

1 Identify Gaps

When you notice that your hospitality manager is not exhibiting the necessary qualities for their role, the first step is to identify the specific areas where they are falling short. This requires a careful assessment of their performance, communication skills, leadership abilities, and their understanding of customer service excellence. Once you have pinpointed the gaps, you can move forward with a constructive approach to address these issues.

2 Open Dialogue

Having identified the areas for improvement, the next step is to engage in an open and honest dialogue with your manager. This conversation should be approached with sensitivity and respect, focusing on constructive feedback rather than criticism. It's essential to provide clear examples of where expectations are not being met and to discuss potential strategies for improvement. Remember, the goal is to support your manager's development, not to demoralize them.

3 Training Options

If a lack of knowledge or skills is at the heart of the problem, consider investing in training options for your manager. This could include workshops, seminars, or even one-on-one coaching sessions tailored to the hospitality industry. Training can be a valuable tool for equipping your manager with the necessary skills and knowledge to excel in their role and drive the success of your business.

4 Performance Plan

Create a performance improvement plan that outlines specific goals and benchmarks for your manager to achieve. This plan should be realistic, time-bound, and measurable, with clear steps for the manager to follow. Regular check-ins will help keep the process on track and provide opportunities for feedback and adjustment. A performance plan can serve as a roadmap to success for a manager who is willing to grow and improve.

5 Peer Support

Encourage peer support by fostering a team environment where your manager can learn from others with more experience or different skill sets. This could involve mentorship programs or simply creating opportunities for managers to share best practices and challenges. Peer support not only enhances learning but also promotes a culture of collaboration and continuous improvement within your team.

6 Personal Reflection

Finally, encourage your hospitality manager to engage in personal reflection on their leadership style and how it impacts the team and business outcomes. Self-awareness is a critical component of professional growth, and by reflecting on their actions and the feedback received, your manager can gain insights into how to adapt and enhance their management approach for the betterment of the entire hospitality operation.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?