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What do you do if your healthcare management strategies are not effectively managing and mitigating risks?

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As a healthcare manager, you are responsible for ensuring the quality, safety, and efficiency of the services and processes in your organization. However, healthcare is a complex and dynamic field that involves many uncertainties, challenges, and risks. How do you cope when your healthcare management strategies are not effectively managing and mitigating risks? Here are some steps you can take to improve your performance and outcomes.

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1 Identify the root causes

The first step is to identify the root causes of the risks that are affecting your organization. You can use various tools and methods, such as root cause analysis, fishbone diagrams, SWOT analysis, or PESTLE analysis, to analyze the internal and external factors that contribute to the risks. You should also involve your staff, stakeholders, and customers in the process, as they may have valuable insights and feedback.

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Ricardo Américo Ribeiro de Sá

Enfermeiro, Mestre em Saúde e Enfermagem, Especialista em Saúde Pública, Enf. em Cardiologia, Gest?o da Qualidade e Seguran?a do Paciente. Pós Graduando em Medicina Hospitalar. Coordenador do NSP Santa Casa BH.
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Identificar os fatores que contribuem para a existência dos riscos em sua institui??o é de suma importancia. Falhas latentes nos processos de trabalho s?o causas comuns da materializa??o do risco em incidentes. Estabelecer barreiras que possam reduzir as chances que falhas nos processos resultem em prejuízo ao resultado final do seu trabalho s?o fundamentais para redu??o do nível de risco da institui??o.

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Glauber G.

Consultor Especializado em Faturamento e Gest?o Hospitalar, Autor de obras de referência, incluindo Digitaliza??o na Gest?o Hospitalar, Gest?o Operacional em Hospitais e Como Calcular Honorários Médicos pela CBHPM.
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O primeiro passo é avaliar suas estratégias de gest?o de riscos para identificar as falhas. Isso pode ser feito por meio de uma auditoria interna ou externa. Para identificar os riscos que n?o est?o sendo gerenciados de forma eficaz, é importante priorizá-los com base em sua probabilidade e impacto. Desenvolva e implemente medidas de controle para reduzir sua possibilidade de ocorrência. Crie uma cultura de seguran?a em sua organiza??o que incentive a comunica??o aberta sobre riscos e a implementa??o de medidas de controle.

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2 Prioritize the risks

The next step is to prioritize the risks based on their likelihood and impact. You can use a risk matrix or a risk register to rank the risks according to their severity and urgency. This will help you allocate your resources and focus your efforts on the most critical and pressing issues. You should also consider the potential benefits and costs of each risk, as well as the availability and feasibility of solutions.

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3 Implement solutions

The third step is to implement solutions that address the root causes and reduce the likelihood and impact of the risks. You can use various strategies, such as prevention, mitigation, transfer, or acceptance, depending on the nature and scope of the risks. You should also establish clear goals, roles, responsibilities, and timelines for the implementation process, and communicate them to your team and stakeholders.

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4 Monitor and evaluate

The fourth step is to monitor and evaluate the effectiveness of your solutions and strategies. You can use various indicators, such as key performance indicators, quality measures, customer satisfaction, or incident reports, to measure the progress and outcomes of your actions. You should also collect and analyze data, feedback, and lessons learned, and use them to improve your performance and processes.

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Eric Arzubi, MD

Psychiatrist | Mental Health Advocate | CEO of Frontier Psychiatry
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It depends on the types of risks we're evaluating. In healthcare, there are so many different types of risks: - operational: are we efficient? - legal: are we going to get sued? - clinical: are patients getting better? - financial: can we make payroll? - cultural: are our teams happy? You have to have a process in place to clearly understand the risks.

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5 Learn and adapt

The fifth step is to learn and adapt from your experience and results. You should review and update your risk management plan regularly, and make adjustments as needed. You should also celebrate your successes, recognize your achievements, and reward your team and stakeholders. You should also seek opportunities for continuous learning and improvement, and keep up with the latest trends and best practices in healthcare management.

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Scott Ellner, DO, MPH, MHCM, FACS

I help health systems enhance operational excellence and strategic growth, ensuring top-quality patient care and financial sustainability. Health System CEO | National Speaker | Expert in Healthcare AI Law | Surgeon
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A learning organization promotes taking calculated risks and if you fail, fail fast, reframe the management approach and iterate.

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6 Seek help

The sixth step is to seek help when you need it. You don't have to deal with all the risks alone. You can leverage the expertise, support, and resources of others, such as mentors, coaches, consultants, peers, or professional associations. You can also seek feedback, advice, and guidance from your supervisors, colleagues, or customers. You can also access various tools, resources, and training programs that can help you enhance your skills and knowledge in healthcare management.

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Ajay Kumar

Senior Manager- Operations at Kalra Hospitals SRCNC Pvt. Ltd., Ex- Columbia Asia, Manipal & Yashoda
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Ineffective risk management strategies expose patients, staff, and your facility's reputation. Here's how to hit the reset button: 1. Identify the Gaps:Analyze past incidents and close calls. Are there recurring themes? Are protocols outdated? 2. Open Communication:Foster a culture of open reporting. Staff need to feel comfortable raising concerns without fear of blame. 3. Proactive Prevention:Don't wait for disaster to strike. Conduct regular risk assessments and implement preventive measures. Invest in staff training on best practices. 4. Continuous Improvement:Regularly review and update your risk management plan. Stay informed about industry best practices and adapt accordingly.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your healthcare management strategies are not effectively managing and mitigating risks?

1

2

3

4

5

6

7

1 Identify the root causes

2 Prioritize the risks

3 Implement solutions

4 Monitor and evaluate

5 Learn and adapt

6 Seek help

7 Here’s what else to consider

Healthcare Management

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What do you do if your healthcare management strategies are not effectively managing and mitigating risks?

1

2

3

4

5

6

7

1 Identify the root causes

2 Prioritize the risks

3 Implement solutions

4 Monitor and evaluate

5 Learn and adapt

6 Seek help

7 Here’s what else to consider

Healthcare Management

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