What do you do if your freelance client becomes demanding and unprofessional?

2 Open Dialogue

Once you've assessed the situation, initiate a calm and professional dialogue with your client. Address the issue directly but respectfully, expressing your concerns and seeking to understand their perspective. Communication is key in freelancing, and it's crucial to keep it open and constructive. Be specific about the behavior that you find unprofessional or the demands that are beyond the agreed scope of work. Offer solutions or compromises where possible, but also be clear about what is not negotiable.

3 Set Boundaries

Setting clear boundaries is essential for a successful freelance career. If a client's demands become excessive, remind them of the agreed terms and conditions. It's important to be assertive but polite in reinforcing your limits. Explain how the demands are impacting your ability to deliver quality work or affecting other client commitments. If necessary, reiterate your working hours, communication preferences, and project scope. Boundaries are not just for your benefit; they help clients understand how to work with you effectively.

4 Review Contract

In situations where a client becomes overly demanding or unprofessional, it's crucial to review your contract. The contract should outline the scope of work, deliverables, timelines, and payment terms. If the client is asking for more than what was agreed upon, refer them back to the contract and explain that any additional work would require a new agreement or amendment. This is where having a well-drafted contract pays off, as it provides a legal framework to address such issues.

5 Stay Professional

No matter how challenging the client may be, always maintain your professionalism. Responding in kind to unprofessional behavior can damage your reputation and potentially lead to the loss of the client or future opportunities. Keep your communications polite and focused on finding solutions. If emotions run high, give yourself time to cool off before responding. Remember, your professional conduct is a testament to your brand and can set you apart in the freelancing world.

6 Know When to Walk Away

There comes a point when continuing a working relationship is no longer viable. If all attempts at resolution fail and the client's demands remain unreasonable, it may be time to consider ending the contract. Ensure you handle this professionally by providing notice according to your agreement, completing any outstanding work, and documenting all communications. Walking away should be a last resort, but it's important to recognize when it's necessary for your well-being and business health.