What do you do if your field service engineers lack motivation for innovation and continuous improvement?

I will make sure every weekly train the team and also guide them and motivate them on the day activities. Also will introduce daily newly innovation ideas for their development in new techniques.

One thing I found helpfull is than when your Field Service Engineers lack motivation is to have a team meeting and found out what the overall feeling is between them. Dont start criticizing them, rather find a solution to help them feeling positive about the issue at hand that is with training ln fault finding and also skills development. Most common problems is how to understand and deal with difficult customers so that both you and the customer build a trustworthy working relationship so that when you are on site to repair a forklift the customer knows that his forklifts are in good hands and he wouldn't have so much breakdowns.

Just need to recognise compatibility of your field engineer, sit with them discuss and ask him he need some assistance which specification area,check his field progress then you will find where he lacking then you can assess them.

Lacking motivation and improvement could be a reflection of underlying needs that may not have been met! A weekly meeting with the employees where in the targets and agendas are discussed! It has to be made mandatory that the employees are allowed to speak up the challenges they face and the company should assess the issues and provide a support structure. Employees are the base of a organization. It has to be a WIN-WIN situation.

The most important factor in improving the skills and motivation of your staff is to take the time to learn everything in depth that you can about them. Learning where they are strong, where they have weaknesses, where they need help, and where they can be depended on to complete their work at a high level of efficiency wi let you know how to make them more efficient and better members of your staff. The more you know about each of your staff members and the better they get to know you, the better the team will function.

There is an interesting psychology study related to this. Videogames are based on creating tasks that are the right ammount of challenge. Too little and people loose interest, too hard and people become frustrated. It becomes the game creators job to align tasks and achievements that are rewardingly addictive to drive sales. These same principals can be used to create motivation for field service engineers.

When you abserve his work progress, then you will identify his efforts during job.how he tickle the job during instance situation then you need to appreciate his efforts.

As time passing with your field engineer you will surely understand what need to give in return of his efficiency,best regards is incentive allowance or there is recommendations of increment.

There is should be a schedule ceremony for declare best engineer of the month encourge them make them happy and give also certificate