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What do you do if your feedback is not being well-received in Systems Engineering?

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As a systems engineer, you often have to provide feedback to other stakeholders, such as customers, users, developers, or managers. Feedback is essential for improving the quality, performance, and usability of complex systems. However, not everyone may appreciate or accept your feedback, especially if it challenges their assumptions, preferences, or expectations. How do you deal with such situations and communicate your feedback effectively, without damaging the relationship or compromising the project goals? Here are some tips to help you.

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1 Understand the context

Before giving feedback, try to understand the context of the situation. What are the objectives, constraints, and risks of the project? What are the roles, responsibilities, and perspectives of the different stakeholders? What are their motivations, needs, and concerns? How do they prefer to receive feedback? By doing some research and asking questions, you can tailor your feedback to suit the context and avoid misunderstandings or conflicts.

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Arif Sheikh

Semiconductor | Electrical Engineering | Systems Engineering | Aerospace & Defense | AI Enthusiast | Product Development
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If your feedback in Systems Engineering isn't being well-received, it's important to consider the context before proceeding. Understanding the project's objectives, constraints, and risks, as well as the roles and perspectives of different stakeholders, is crucial. Reflect on their motivations, needs, and preferred methods of receiving feedback. By gathering this information, you can tailor your feedback more effectively, ensuring it's relevant and considerate of the recipients' situations. This approach helps minimize misunderstandings and facilitates a more constructive dialogue.

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2 Be clear and constructive

When giving feedback, be clear and constructive. Use specific examples, data, and evidence to support your points. Explain the rationale and benefits of your feedback, and how it aligns with the system requirements and standards. Avoid vague, ambiguous, or subjective statements that may cause confusion or resentment. Also, avoid personal attacks, criticism, or blame that may trigger defensiveness or hostility. Instead, focus on the system issues and potential solutions, and use positive and respectful language.

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Sangeetha Gopalakrishnan

Digital Banking Lead - Mobile & Internet Banking Services | Ex-JPMC | Automation & Quality Assurance Expert | Tech Talks & Wellness Speaker | Certified ScrumMaster? | Certified Agile Leader?
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Always be clear and engage in an open conversation when sharing the feedback listen actively on the concerns and try to address each of them constructively.Learn and adapt, change the approach depending on the stakeholders perspective. There is no one size fits all!

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Putcha Narasimham

Founder Proprietor at Knowledge Enabler Systems
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In any well-defined system, the responsibility to receive, process and use TRUE FEEDBACK is on the system designers and owners. It's primary purpose is to support and improve the system itself. Every UNIT of the system must have provision for the following: 1: The recipient of the output of the unit must be able to give feedback-in to the Unit. 2: The Unit must be able to receive and process feedback-in 3: The Unit must be able to modify its own "tools and work procedures" in response to feedback-in 4: The Unit must be able to generate feedback-out to the suppliers of inputs to the Unit. It is possible to define the above in manually operated Units. To some extent automated units also can incorporate the above.

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3 Listen and empathize

When giving feedback, also listen and empathize with the other party. Acknowledge their efforts, achievements, and challenges. Show interest and curiosity in their views and opinions. Ask open-ended questions to invite dialogue and feedback. Try to understand their emotions, values, and preferences, and how they affect their reactions to your feedback. Express empathy and compassion, and avoid judgment or assumptions. By listening and empathizing, you can build trust and rapport, and reduce resistance or tension.

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4 Adapt and negotiate

When giving feedback, be prepared to adapt and negotiate. You may encounter different types of responses, such as acceptance, rejection, indifference, or counter-feedback. Depending on the situation, you may need to adjust your tone, style, or content of your feedback, or provide more information or clarification. You may also need to negotiate with the other party to reach a mutually agreeable outcome. Be flexible and open-minded, and seek to understand the underlying interests and needs of both sides. Avoid being rigid or imposing your feedback, and instead, explore options and alternatives that can satisfy the system goals and the stakeholders' expectations.

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5 Follow up and support

After giving feedback, follow up and support the other party. Provide recognition and appreciation for their actions or changes based on your feedback. Offer assistance or guidance if they need help or have questions. Monitor the progress and impact of your feedback, and provide additional feedback if necessary. Maintain regular communication and collaboration, and address any issues or concerns that may arise. By following up and support, you can reinforce your feedback, ensure its effectiveness, and maintain a positive and productive relationship.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your feedback is not being well-received in Systems Engineering?

1

2

3

4

5

6

1 Understand the context

2 Be clear and constructive

3 Listen and empathize

4 Adapt and negotiate

5 Follow up and support

6 Here’s what else to consider

Systems Engineering

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What do you do if your feedback is not being well-received in Systems Engineering?

1

2

3

4

5

6

1 Understand the context

2 Be clear and constructive

3 Listen and empathize

4 Adapt and negotiate

5 Follow up and support

6 Here’s what else to consider

Systems Engineering

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