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What do you do if your feedback in Augmented Reality (AR) lacks specificity and actionability?

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Navigating the complex world of Augmented Reality (AR) can be challenging, especially when the feedback you receive is vague or not directly actionable. AR, a technology that superimposes digital information onto the physical world, requires precise and constructive feedback to evolve. Whether you're developing AR applications or using AR tools for professional purposes, receiving unclear feedback can stall progress and lead to frustration. But don't worry, there are effective ways to address this issue and ensure that the feedback you receive helps you move forward with clarity and purpose.

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Saugaat Allabadi

Technical Program Manager @ PwC New York

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Saurabh Sameerr

Embracing Curiosity, Shaping Futures through Immersive Tech | Director Strategy and Growth @ Custom Technologies

1 Clarify Intent

When you encounter feedback that's lacking in detail, the first step is to seek clarification. Reach out to the person who provided the feedback and ask for specific examples or scenarios where they felt the AR experience fell short. Encourage them to elaborate on their initial comments, ensuring they understand that your aim is to improve the AR application. This dialogue can uncover hidden expectations and lead to a more thorough understanding of the feedback.

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Akshay Kumar

Solution Architect @ VELUX | XR Solution Built & Design, Unity, C#, Unreal, C++, Python
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When feedback lacks detail, ask for examples to better understand the issues. By clarifying the intent behind the feedback, you can pinpoint areas for improvement and enhance the AR experience effectively.

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2 Seek Examples

After clarifying the intent behind the feedback, ask for concrete examples. If someone says the AR interface is not user-friendly, request that they show you exactly where they encountered difficulties. Observing their interaction with the AR system can provide invaluable insights into user experience issues that may not be apparent at first glance. This hands-on approach allows you to pinpoint precise areas for improvement.

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3 Prioritize Feedback

Once you have specific examples, it's time to prioritize the feedback. Not all comments will be equally important, so focus on those that will have the most significant impact on the AR experience. Consider which changes will enhance usability, engagement, or functionality, and tackle those first. Prioritization ensures that you're spending your time and resources on modifications that will truly make a difference.

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Saurabh Sameerr

Embracing Curiosity, Shaping Futures through Immersive Tech | Director Strategy and Growth @ Custom Technologies
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It's essential to prioritize improving the quality of feedback by focusing on specificity and actionability. Instead of vague or general comments, focus on identifying precise areas for improvement and suggesting concrete actions that learners can take to address them. Break down larger tasks into smaller, more manageable steps or provide examples and demonstrations to illustrate key concepts effectively.

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4 Actionable Steps

Transforming vague feedback into actionable steps is crucial. Break down the feedback into smaller, manageable tasks that can be addressed systematically. For instance, if users find the AR navigation confusing, you might create a list of steps to simplify the interface, such as redesigning menu layouts or improving gesture controls. By converting feedback into specific actions, you make it easier to implement changes and track progress.

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Saurabh Sameerr

Embracing Curiosity, Shaping Futures through Immersive Tech | Director Strategy and Growth @ Custom Technologies
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Follow SMART methodology. S Specific M Measureble A actionable R relevant T time bound . Concerning AR ,see what could be the key areas that are affecting usability. Is it the onboarding or the interface? Carry out closed and open group testing if possible for more insights .

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Akshay Kumar

Solution Architect @ VELUX | XR Solution Built & Design, Unity, C#, Unreal, C++, Python
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Ensure feedback in AR projects is clear and actionable. Break it down into concrete steps, like adjusting navigation or refining controls. This makes it easier to address specific issues and measure progress effectively.

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5 Collaborate Widely

Don't limit the feedback loop to a single source. Collaborate with a diverse group of users, including those with varying levels of familiarity with AR technology. This broader perspective can shed light on issues that aren't immediately obvious and provide a more rounded view of how your AR application performs across different user segments. More voices can lead to a richer, more comprehensive set of feedback.

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Saugaat Allabadi

Technical Program Manager @ PwC New York
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Whenever there's a feedback that's vague and lacks actionable insights, I reach out to my peers on X (Twitter) who are experts in the field (not for corporate/client projects, obviously). I expand the feedback loop to include a diverse group of users, from seasoned architects to UX designers with minimal exposure to AR technology. This provides me a wealth of varied insights, highlighting usability issues for beginners and advanced feature requests from professionals.

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6 Continuous Improvement

Finally, treat the feedback process as an ongoing cycle of improvement. AR technology is rapidly evolving, and what works today may not suffice tomorrow. Regularly solicit feedback, apply it effectively, and monitor how changes influence user experience. This commitment to continuous improvement will help ensure that your AR applications remain relevant, user-friendly, and ahead of the curve.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Saugaat Allabadi

Technical Program Manager @ PwC New York
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To embrace failure. v1 is almost always met with lackluster reception due to poor user engagement and technical glitches, especially with AR being a newer technology and slowly becoming mainstream. This is where relentless iteration and understanding user experience comes in handy. You have one point of view, try seeing through your user's lens once in a while (pun intended)

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What do you do if your feedback in Augmented Reality (AR) lacks specificity and actionability?

1

2

3

4

5

6

7

1 Clarify Intent

2 Seek Examples

3 Prioritize Feedback

4 Actionable Steps

5 Collaborate Widely

6 Continuous Improvement

7 Here’s what else to consider

Augmented Reality

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What do you do if your feedback in Augmented Reality (AR) lacks specificity and actionability?

1

2

3

4

5

6

7

1 Clarify Intent

2 Seek Examples

3 Prioritize Feedback

4 Actionable Steps

5 Collaborate Widely

6 Continuous Improvement

7 Here’s what else to consider

Augmented Reality

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