What do you do if your Facility Management team needs a more comprehensive performance evaluation system?

2 Set Objectives

Once you've identified the gaps in your current evaluation system, the next step is to establish clear objectives for the new one. Determine what you aim to achieve with the revised system, whether it's improving service delivery, enhancing team morale, or reducing operational costs. Your objectives should be SMART: Specific, Measurable, Achievable, Relevant, and Time-bound. This will ensure that each aspect of the FM team's performance can be assessed against concrete targets, making the evaluation process both transparent and actionable.

3 Gather Feedback

A key component of developing a comprehensive performance evaluation system is gathering feedback from all stakeholders. This includes not just the FM team members themselves, but also the end-users of the facility—such as employees or tenants—and other departments that interact with FM. Collecting diverse perspectives can reveal insights into how the FM team's work is perceived and where there might be room for enhancement. This feedback can also help shape the criteria and benchmarks used in the evaluation process.

4 Choose Metrics

Choosing the right metrics is crucial for a meaningful evaluation. Go beyond basic metrics like response time or cost savings and consider including measures of customer satisfaction, innovation, and adherence to industry standards. Remember that qualitative metrics, such as employee engagement or teamwork, are just as important as quantitative ones. Your chosen metrics should provide a balanced view of performance, reflecting both the efficiency and the effectiveness of your FM team's efforts.

5 Implement System

With your objectives set and metrics chosen, it's time to implement your new performance evaluation system. Ensure that it's integrated seamlessly into your FM team's workflow to avoid any disruption. Training may be necessary to familiarize everyone with the new metrics and processes. It's also important to establish a regular schedule for evaluations and feedback sessions. Consistent implementation will help your team understand that performance evaluation is an ongoing process aimed at continuous improvement.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?