What do you do if your emotional intelligence is tested during conflict resolution?
When you find yourself in the midst of a conflict, your emotional intelligence (EI) can be your greatest ally. EI is the ability to understand and manage your own emotions, as well as the emotions of others. It's a pivotal skill in conflict resolution because it allows you to navigate the emotional complexities of disagreements with clarity and empathy. By staying aware of your emotional responses and actively listening to the other party, you can de-escalate tensions and find a path to resolution that respects everyone's feelings and needs.
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Muhammad Salman RanaIT PMO Expert | Governance, Risk & Compliance | Software QA Specialist | Business Analyst | Digital Transformation |…
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Edgar Chacon, Gestor Financeiro, CEA, ANCORDAssessor de Investimentos | CEA, ANCORD
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Ghulam Sarwar FerozeSenior Manager Production, Fauji Fertilizer Company Limited, Pakistan