What do you do if your emotional intelligence is tested during workplace conflicts as a new employee?

Emotional Intelligence (EI) refers to the ability to understand, manage, and express emotions effectively, both in oneself and in others. It involves a range of skills and competencies that contribute to successful interpersonal relationships, effective communication, and overall well-being. I like to bring EI to an image of a triangle: on the basis, there is self-awareness of thoughts and self-awareness of emotions, and on the Top, there is Empathy. So, by understanding your thoughts and self-regulation of your emotions you are going to a beautiful pathway to experiencing Empathy.

Recognize your emotions and triggers. Take a moment to understand how you're feeling before reacting. Keep your emotions in check and respond rationally rather than reacting impulsively.

Active listening is one of the most crucial leadership and professional skills. Here are some strategies to support active listening: Identify the root cause of the conflict, understand what is making people feel threatened. Explore the genuine feelings and motivations of the people. Take a moment to pause, breathe, and refrain from rushing to respond or resolve the situation. Pay attention to nonverbal cues, as they can reveal underlying emotions. Ask clarifying questions to gain a deeper understanding. Listen without passing judgments or jumping to conclusions. Nothing communicates "you matter" more effectively than deliberate and focused listening. More often than not, it can pave the way for amicable resolutions to conflicts.

Here is a 3-step Plan to help you be an active listener: 1. Focus on the Speaker: I give my full attention to the person speaking, maintaining eye contact and showing genuine interest in what they have to say. 2. Avoid Interrupting: I refrain from interrupting or jumping to conclusions while the other person is speaking. I let them express their thoughts and feelings without interruptions and overall without judgment. 3. Ask Clarifying Questions: I ask open-ended questions to clarify any points or seek more information. This shows that I'm engaged and interested in understanding their perspective. Inbox me to learn more. I am here to serve you.

Listening is learning That leads to the activity Activity leads to sucsess We have to be more than just employee. If we give our best someone will notice that. Then repeat all 3 steps after reward.

Listen attentively to the other person's perspective without interrupting. Show empathy and try to understand their point of view.

Clearly articulate your thoughts and feelings, using "I" statements to express yourself without blaming or accusing the other person.

Seek feedback: After the conflict is resolved, ask for feedback to understand what went well and how you can improve your emotional intelligence and conflict resolution skills in the future.