What do you do if your emotional intelligence is lacking in customer retention?
Emotional intelligence (EI) is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In customer retention, EI is crucial as it helps you empathize with customers, address their needs effectively, and build strong relationships. If you find your EI lacking, the first step is to acknowledge this gap. Self-awareness is a fundamental aspect of EI, and by recognizing your limitations, you can begin to work on improving your emotional skills to better retain customers.