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What do you do if your emotional intelligence is hindering your professional growth in IT Operations?

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In the fast-paced world of IT Operations, where technical skills are often prioritized, the importance of emotional intelligence (EI) can be overlooked. However, EI—which encompasses self-awareness, self-regulation, motivation, empathy, and social skills—is crucial for effective communication and teamwork in any professional setting. If you find that your EI is not on par and it's impacting your career growth, it's essential to take proactive steps to improve it.

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Hady Khayrat

Strategic Visionary: Bridging Continents and Industries for Business Excellence | Digital Transformation, PE Value…
Dmitry Yudin

Shift Manager & Tier 3 NOC Engineer At Raft Technologies | Network Engineer #CCNA #CCNP | Project manager | Infosec &…
Nitin Shende PMP, SPC 6, PBA, QPMP, DBM, SSGB

International Project Management Consultant, Vinsys IT Services India Ltd

1 Assess EI

Begin by taking an honest assessment of your emotional intelligence. Reflect on recent interactions with colleagues and projects you've managed. Consider moments when you may have responded to stress poorly or failed to understand the emotional context of a team meeting. Self-awareness is the foundation of EI, and recognizing your current limitations is the first step towards growth. Without this self-reflection, it's difficult to identify the specific areas where you need to improve.

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Hady Khayrat

Strategic Visionary: Bridging Continents and Industries for Business Excellence | Digital Transformation, PE Value Creation, Sales Enablement, Capital Projects Optimization, AI Strategy & Governance |
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Start with a quiet, honest dive into your emotional intelligence. Reflect on your interactions and projects—think about those times you might’ve let stress get the best of you or missed the emotional cues in meetings. Self-awareness is your foundation here. Acknowledge where you’re at; it’s the only way to see where you need to grow. And let’s be real: without this critical self-reflection, you’re just guessing. Identify your weak spots, because guess what? That’s where your biggest opportunities lie. Now go get after it and make those changes! You can do it !??

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Dmitry Yudin

Shift Manager & Tier 3 NOC Engineer At Raft Technologies | Network Engineer #CCNA #CCNP | Project manager | Infosec & Cybersecurity |
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Evaluate your Emotional Intelligence by reflecting on recent experiences where you may have faced stress or misunderstood team dynamics. Being self-aware helps you recognize areas for improvement and is the starting point for enhancing your EI.

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2 Seek Feedback

It's invaluable to seek feedback from trusted colleagues or a mentor about your emotional intelligence. They can provide insights into how your behavior affects team dynamics and project outcomes. Remember, feedback is not about criticism; it's a tool for growth. Approach these conversations with an open mind and a willingness to listen. This can be a humbling experience, but it's essential for understanding how others perceive your emotional engagement in the workplace.

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Nitin Shende PMP, SPC 6, PBA, QPMP, DBM, SSGB

International Project Management Consultant, Vinsys IT Services India Ltd
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Taking care of EI in improving IT operations 1. Make a regular process to understand and identify and respond to tention 2. Creating environment to increase collaboration among everybody 3. Organize trainings on importance of EI 4. Periodical debriefing 5. Create self awareness to understand own EI 6. Improve environment for empathy towards others 6. 6.

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Dmitry Yudin

Shift Manager & Tier 3 NOC Engineer At Raft Technologies | Network Engineer #CCNA #CCNP | Project manager | Infosec & Cybersecurity |
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Seek feedback from colleagues or mentors to understand your emotional behavior at work. They offer insights into how your actions affect the team and projects. Stay open-minded and listen. Understanding how others see your emotions is key.

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3 Learn Techniques

Once you've identified areas for improvement, invest time in learning techniques to enhance your EI. This could include mindfulness practices to help with self-regulation or communication workshops that focus on empathy and social skills. Many resources are available, from online courses to books, that can guide you in developing a more emotionally intelligent approach to your work in IT Operations.

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Dmitry Yudin

Shift Manager & Tier 3 NOC Engineer At Raft Technologies | Network Engineer #CCNA #CCNP | Project manager | Infosec & Cybersecurity |
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Getting better at understanding emotions can make teamwork better, listen, understand, and conclude. I'm not sure tho about online courses and books as EI is a very personal trait, but I guess that you can train any skill and get better.

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4 Practice Regularly

Improvement in emotional intelligence requires consistent practice. Start by applying the techniques you've learned in everyday situations. This could mean taking a moment to breathe before responding to a stressful email or making an effort to actively listen during meetings. The goal is to turn these techniques into habits that naturally improve your interactions and decision-making processes in the workplace.

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Dmitry Yudin

Shift Manager & Tier 3 NOC Engineer At Raft Technologies | Network Engineer #CCNA #CCNP | Project manager | Infosec & Cybersecurity |
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From my experience, improving emotional intelligence takes consistent practice. Applying techniques like pausing before reacting to stress or actively listening in meetings has helped me. Turning these into habits has noticeably improved my interactions and decision-making at work.

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5 Monitor Progress

As you work on enhancing your EI, it's crucial to monitor your progress. Set specific, measurable goals for yourself and periodically review them to see how you're doing. Are your relationships with colleagues improving? Are you finding it easier to navigate complex emotional situations at work? Adjust your strategies as needed, and don't hesitate to seek further guidance if you're not seeing the improvements you desire.

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Dmitry Yudin

Shift Manager & Tier 3 NOC Engineer At Raft Technologies | Network Engineer #CCNA #CCNP | Project manager | Infosec & Cybersecurity |
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From my experience, it's vital to monitor your progress in enhancing EI. Set clear goals, assess regularly, and adjust strategies as needed. If you're not seeing desired improvements, seek guidance.

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6 Expand Network

Lastly, expanding your professional network can aid in developing your emotional intelligence. Networking with a diverse group of individuals provides opportunities to practice and refine your EI skills. Engage with peers from different backgrounds and departments within IT Operations, as well as outside your immediate field. This exposure to varied perspectives and experiences can enhance your empathy and social skills.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your emotional intelligence is hindering your professional growth in IT Operations?

1

2

3

4

5

6

7

1 Assess EI

2 Seek Feedback

3 Learn Techniques

4 Practice Regularly

5 Monitor Progress

6 Expand Network

7 Here’s what else to consider

IT Operations

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What do you do if your emotional intelligence is hindering your professional growth in IT Operations?

1

2

3

4

5

6

7

1 Assess EI

2 Seek Feedback

3 Learn Techniques

4 Practice Regularly

5 Monitor Progress

6 Expand Network

7 Here’s what else to consider

IT Operations

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