What do you do if your E-Commerce platform migration hits a snag?

With 8 years of experience in platform migrations, my approach in this scenario is to prioritize open communication with all stakeholders to manage expectations and maintain transparency. Where did things go wrong? Go into problem-solving mode and stop blaming others: Work with the technical team to identify and implement a solution, adjusting the project plan as necessary. The most important part? When things goes wrong you learn a thing or two. But hopefully enough to refine your process for future migrations.

If the migration of your E-Commerce platform becomes a hurdle, it's important to pause and assess the situation before proceeding. First, examine the reasons why the migration is facing difficulties. This may involve technical issues such as data incompatibilities or integrations, or organizational challenges such as resistance to change or lack of resources. Next, reassess your migration plan, identify problematic areas, and develop solutions or alternative strategies to overcome the obstacles. Consider seeking assistance from migration experts or consultants to help you address the issues and ensure a smooth transition to the new platform.

Best case scenario is to focus on involving all stakeholders in a hands on meeting to address the situation. Encourage a safe environment that promotes open communication. Invite ideas and recommendations for how to solve the problem. Ensure all stakeholders feel involved.

Based on my experience, If your e-commerce platform migration hits a snag, take immediate action by assessing the issue, communicating transparently with stakeholders, and engaging technical experts if necessary. Implement contingency plans, prioritize critical functionalities, and minimize disruption to customer experience. Regularly update stakeholders on progress and adjust timelines as needed to ensure a successful migration with minimal impact on operations.

Na minha opini?o, parar para avaliar é de fato importante, contudo, n?o creio que em todos os casos seja vital pausar toda a migra??o. Isso porque durante a análise do problema, é possível entender o grau de impacto do problema versus o tempo de resolu??o e a real necessidade desse entregável para o projeto, ou seja, o quanto ele fará diferen?a no curto, médio e no longo prazo. Na minha experiência, em muitas das vezes os obstáculos eram entregas n?o t?o importantes, que permitiam o ajuste no futuro sem impactar o andamento principal do projeto.

A strong IT team will ensure that data integrity is kept intact. Prioritising a strong backup strategy with copies in varied locations is super important. Ensuring data restorability is key to troubleshooting without risking permanent loss.

If your E-Commerce platform migration hits a snag, you should first assess the issue to determine its impact and root cause. Then, consider strategies such as rolling back changes, troubleshooting technical problems, or seeking assistance from experts. Data integrity ensures that data remains accurate, consistent, and reliable throughout processes like migration, safeguarding against corruption or loss of critical information during such transitions.

Na minha experiência com mais de uma década no e-commerce, passando por diversas experiências de migra??o, o que sempre fa?o é primeiramente trabalhar com uma amostra dos dados para validar a sua estrutura antes de realizar a importa??o de total os dados. Além disso, é importante verificar antes como funciona a rotina de exclus?o, caso identifique-se algum erro nesse processo. Nesse cenários, muitas vezes é mais plausível remover tudo e enviar uma nova carga ajustada, do que dar sequência somente a partir do momento que se identifica o erro, justamente para garantir a integridade dos dados e seu padr?o.

To bolster data integrity during migration: Automate backups to reduce errors. Store them in multiple, secure locations. Regularly test backups with restore drills to confirm their reliability. Employ monitoring tools for real-time data tracking, setting alerts for anomalies. This approach ensures a robust backup strategy, safeguarding against data loss and facilitating a smoother migration process.

Functionality checks involve verifying that all features and capabilities of the E-Commerce platform are functioning as intended after migration. This includes testing essential functions such as product browsing, adding items to cart, checkout processes, payment gateways, user registration/login, and any custom functionalities specific to the platform. Functionality checks help ensure that the migrated platform retains its usability and meets business requirements post-migration.

Diversify QA teams for UX, functionality, & SEO, including URL checks and meta tags, to maintain search engine visibility without compromise.

Make sure to have more than one person to do the QA. Create different frameworks for different purposes: UX, on-site functionality and on-page SEO; This includes checking URL structures, redirect strategies, meta tags, and other SEO elements to prevent any loss in search engine visibility.

Ce que tu dois retenir ?? 1. Teste toutes les fonctionnalités, de la connexion aux paiements, après une migration. 2. Vérifie les configurations et le code personnalisé en cas de problème. 3. Fais des tests supplémentaires ou consulte des experts si nécessaire.

Durante uma migra??o, é necessário criar um planejamento das etapas da migra??o, identificando quais s?o as milestones e o que é menos prioritário. Dentro desse plano, principalmente nas milestones é necessário haver diversos tipos de teste para garantir a entrega mínima e funcional do projeto. Uma dica importante é come?ar pelo mobile primeiro, pois certamente é o local mais importante atualmente. Outra dica, se você possui app, também é importante a realiza??o de testes para app em iOS e Android se for o seu caso, no mínimo.

When considering UX (User Experience) during an E-Commerce platform migration, it's crucial to ensure that the user interface remains intuitive, visually appealing, and responsive across devices. This involves testing the navigation flow, accessibility features, page load times, and overall usability of the platform post-migration. Paying attention to UX helps maintain customer satisfaction and engagement, reducing bounce rates and increasing conversion rates on the migrated platform.

Keep UX paramount during migration to avoid snags that hurt customer satisfaction. Monitor site performance, especially load times and navigation, and swiftly address any UX issues.

Uma das etapas de valida??o das milestones do plano de migra??o de plataforma de e-commerce precisa ser a experiência do usuário. N?o deve-se validar uma milestone como entregue se n?o houver avalia??o também da experiência do usuário nessas etapas. Outro ponto importante é realizar testes relacionados ao servidor e performance do website, considerando por exemplo o Core Web Vitals.

Na minha experiência, transparência faz muita diferen?a, e no geral, as pessoas gostam e sentem maior confian?a e credibilidade. Neste sentido, é importante, por exemplo, informar sobre as mudan?as de sistema, que podem causar instabilidade em algumas funcionalidades, ou por exemplo, podem exigir a intera??o de clientes como com mudan?a de senhas ou altera??es nas políticas da empresa.

Monitoring progress during an E-Commerce platform migration involves tracking key metrics and milestones to ensure that the migration stays on schedule and meets objectives. This includes monitoring data transfer rates, system performance, error logs, and user feedback throughout the migration process. Regular checkpoints allow for early detection of issues and adjustments to be made promptly, minimizing disruptions and ensuring a successful migration outcome.

The main thing is not to panic. Gather your team and lay out the issues logically and data-driven. Address the problem from a factual basis rather than an emotional one. When addressing the issues with the team, have an opinion on the next steps, even if it's wrong. It is much easier to strategize the following steps when there is already a starting point (even if incorrect). "No, we shouldn't do that because..." is better than silence. Frequently, we see teams where no one has an opinion paralyzed because no one wants to offer up an opinion for fear of being wrong. We must allow our team to be incorrect so that we have conversations about improving that direction rather than waiting for someone else to tell us what to do.

Check in with groups! There's lots of great groups on GitHub, Slack, or even here on LinkedIn that can lend expertise or lead you to the right person/group to address your issues.