What do you do if your customer is dissatisfied with your self-developed system?

Allow the customer to express their concerns fully. Listen attentively to understand their specific issues and how they perceive the system's shortcomings.

Relationship with the customer is a very important key to the success of any business. So, if any situation like this occurs it is always important to get as much information as possible for getting a better clarity on this. We should be actively listening to the customer and also have an empathetic approach towards what happened. We should also be transparent to the customer. There should be confidence to take the whole ownership of the problem and make sure this will not be happening thereafter. Resolve this issue as soon as possible. To gain a trust it is always important to have rapport and a good follow yup as well. Like this, you will be able to understand the feedbacks about your product also will be having a chance to improve.

There is an acronym commonly used in the service industry that guides that I do. (L.A.S.T) listen, apologize, solve, thank. If it is not working for the customer then it’s best to evaluate, correct and implement.

One way to make a dissatisfied customer trust you, is to emotionally understand the customers pains. By listening to the customer, there is that trust that you are not just interested in your process but meeting the need of the customer, which is ultimate. This will build trust and we make the customer open to listening to whatever improvement you can offer. You customer experience at the end of the day , is the feedback required to test whatever system you have implemented.

Interact with customer make him comfort seating and offer some soft drinks & understand what is concern and giving him confidence, that we will solve his problem with reasonable time frame. If it's concern with staff,or with process. Based on the status Quick decision need to be taken to solve customer issues to makes him satisfied. At maximum we have solve the problem before customer exit.

Assessing the situation is more important so to understand what exactly is the issue. For which one has to have patience and patience perceives.

This step is important, people like to know that you heard them about what was unsatisfactory. Personally I engage with the guest and question to clarify what they said to make sure all the details are understood by both sides. Ensuring to follow the companies pillars and ethics, asses where the situation fits. Using a simple problem solution matrix for example is it a guest error with a company solution or a company error with a company solution and decide how to move forward in finding a solution.

Investigate the reasons behind the dissatisfaction. Is it due to a flaw in the system's design, functionality, usability, or performance? Understanding the root cause is crucial for finding the appropriate solution.

The idea of assessing the customers complaints and doing that fairly, is the path way to solving the gap identified. Once this is done, it puts you in track to providing the relevant solution.

This is a great step and honest communication goes very far. It is better to apologize and explain the error without sounding like you are giving them excuse then making up a story to sound good.

Keep the lines of communication open with the customer. Provide updates on the steps being taken to address their concerns and involve them in the resolution process whenever possible.

Comunícate with customer be honest Always have new ideas of improvements to always maintain customers happy keep learning from customers what are the things they need so we can do better Know what are things we can do better every day

Always keep track of situations that you can control and figure our solutions in priority order of the ones that are repeated. The situations you can't control you should either assign it to someone if you have that power or inform someone who can fix it and continue to follow-up in case you need to face the same situation again.

Once solutions are agreed upon, implement them promptly and efficiently. Keep the customer informed about the progress of the changes and any potential impact on their operations.

Offer continued support to the customer after implementing changes. Ensure they have access to resources, training, and assistance to maximize their satisfaction with the system.

This step is something that is neglected often and frequently. There are countless times when I have contacted a business or company about a serious situation and left me out to dry hoping it will be fixed the next time I'm using them. Following up with a simple call or email saying what has been done to fix whatever the situation was or even explaining why it's not fixable now or ever. This will start to build the trust with the guest.

Sell the benefits you offer and give them no reason to go elsewhere but do not! Trash the competition. And never judge a book by its cover. I learned this at the age of 15 in my family motorcycle business. What I concluded from the way and how he was dressed this customer tells me he wanted to buy a Kawasaki 73 Z1 900. In return I told him mister you can’t afford this motorcycle. Within seconds he pulled out 26 $100 dollar bills and paid cash by the way at this time the Canadian dollar was worth $1.04 American so needless to say it was a valuable lesson for me at that age. I will never forget that until my end date. Lol