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What do you do if your concerns or issues in process design aren't being heard by your boss?

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In the world of process design, effective communication is paramount. However, when your insights and concerns are overlooked by your supervisor, it can be both frustrating and detrimental to the project's success. If you find yourself in this situation, it's essential to navigate the issue with tact and strategy. The ability to articulate the importance of your concerns and influence change is a skill that will serve you well throughout your career.

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Jaganathan B

18+ Years Experienced Lead Process Engineer | Helping Oil & Gas Companies in FEED & Detailed Engineering Projects |…
Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em…

1 Document Issues

When your boss doesn't heed your process design concerns, start by meticulously documenting the issues. This means creating a clear record of what you've observed, including specific examples of potential inefficiencies or problems in the process. By having a detailed account, you can present a compelling case that is backed by evidence rather than just opinion. Documentation also provides a reference point for future discussions and can help you track whether the situation improves over time or if the same concerns persist.

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2 Seek Clarity

Sometimes, it's not that your boss is ignoring your concerns; it may be a lack of understanding or clarity on the issues at hand. Before escalating the matter, ensure you've communicated your concerns as clearly as possible. Break down complex process design issues into simple terms and use visual aids if necessary. Confirm that your boss understands the potential impact of these issues on the project's outcome. Clear and effective communication can often resolve misunderstandings and lead to a more receptive audience for your concerns.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Certifique-se de entender completamente quais s?o os problemas com os documentos no processo. Isso pode envolver analisar exemplos específicos de documentos problemáticos, identificar inconsistências ou lacunas e entender como esses problemas afetam o processo como um todo.

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Jaganathan B

18+ Years Experienced Lead Process Engineer | Helping Oil & Gas Companies in FEED & Detailed Engineering Projects | Wellheads | Process Platforms | FPSO | FSRU
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Schedule a Meeting: Request a one-on-one meeting with boss to discuss concerns in a private and professional setting. Express your concern to address the issues constructively and seek his/her input and guidance on how best to proceed.

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3 Build Support

If your direct supervisor remains unresponsive, consider building support among your peers. Share your concerns with colleagues who might be experiencing similar issues or who understand the intricacies of process design. With a collective voice, the concerns you raise may carry more weight and be harder to dismiss. Additionally, colleagues might offer alternative perspectives or solutions that could strengthen your case when you bring it up to higher management.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Procure outros membros da equipe ou colegas que também possam estar enfrentando dificuldades semelhantes com os documentos. Juntos, vocês podem formar uma frente unida para abordar as preocupa??es com o chefe, demonstrando que o problema n?o é isolado e merece aten??o.

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4 Propose Solutions

When you voice a concern, be prepared to propose a solution. Criticism without a constructive alternative can come across as unhelpful complaining. Instead, offer a well-thought-out plan that addresses the issue and demonstrates the potential benefits. This shows initiative and problem-solving skills, making it more likely that your boss will take your concerns seriously. Your solutions should be feasible and aligned with the project's goals to ensure they are considered viable.

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Jaganathan B

18+ Years Experienced Lead Process Engineer | Helping Oil & Gas Companies in FEED & Detailed Engineering Projects | Wellheads | Process Platforms | FPSO | FSRU
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Follow Up: After the meeting, follow up with boss to ensure that he/she understand the severity and urgency of the issues raised and to inquire about any progress or actions taken to address them. Persistent but respectful follow-up demonstrates your commitment to finding a resolution that can benefit the project.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Ao apresentar suas preocupa??es, n?o apenas destaque os problemas, mas também proponha solu??es concretas. Isso pode incluir sugerir altera??es nos formatos dos documentos, implementar ferramentas ou sistemas para melhorar a gest?o documental, ou até mesmo oferecer-se para liderar um projeto de melhoria nessa área.

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5 Escalate Wisely

If all else fails and your concerns are still ignored, it may be time to escalate the issue. However, do this wisely. Consider the company's hierarchy and decide who would be the appropriate person to approach next. When you escalate, be respectful of your boss's position and avoid framing the issue as a personal conflict. Focus on the facts and how addressing your concerns will benefit the project and the company. Remember, escalating can have repercussions, so weigh the potential outcomes before proceeding.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Se suas tentativas de resolver os problemas com documentos no nível direto com seu chefe n?o estiverem funcionando, pode ser necessário escalonar a quest?o para níveis mais altos de lideran?a na organiza??o. No entanto, certifique-se de fazer isso de maneira respeitosa e profissional, explicando as raz?es para sua preocupa??o e as tentativas anteriores de resolver o problema.

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Ece LENK

Process Development | Digital Transformation | Analyst
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Every workplace has its own hierarchy and communication dynamics. If you think you are not being heard and this leads you to a point where you loose your focus, make your supervisor/manager know about it.

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6 Reflect and Learn

Finally, regardless of the outcome, use this experience as a learning opportunity. Reflect on what you could have done differently and how you can improve your communication skills for future concerns. Consider what worked and what didn't in getting your message across. This reflection isn't about assigning blame but about growing professionally and understanding how to navigate complex workplace dynamics more effectively in the future.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Se possível, destaque a importancia crítica de uma documenta??o precisa e eficiente para o sucesso do processo em quest?o. Isso pode ajudar a enfatizar a urgência de resolver os problemas documentais e ganhar apoio para suas propostas de melhoria.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Além disso, leve em conta fatores como os recursos disponíveis para implementar mudan?as nos documentos, as possíveis resistências à mudan?a dentro da organiza??o e a necessidade de compromisso para encontrar solu??es viáveis e sustentáveis a longo prazo.

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What do you do if your concerns or issues in process design aren't being heard by your boss?

1

2

3

4

5

6

7

1 Document Issues

2 Seek Clarity

3 Build Support

4 Propose Solutions

5 Escalate Wisely

6 Reflect and Learn

7 Here’s what else to consider

Process Design

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What do you do if your concerns or issues in process design aren't being heard by your boss?

1

2

3

4

5

6

7

1 Document Issues

2 Seek Clarity

3 Build Support

4 Propose Solutions

5 Escalate Wisely

6 Reflect and Learn

7 Here’s what else to consider

Process Design

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