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What do you do if your communication with volunteers as an entrepreneur is ineffective?

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Communication is vital for any entrepreneur, especially when working with volunteers who donate their time and skills to your cause. However, sometimes your communication may not be as effective as you hope, leading to misunderstandings, frustration, or disengagement. Here are some tips on how to improve your communication with volunteers as an entrepreneur.

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Rashaad Lambert

Former SEVP @ Forbes | 4x 40 Under 40 | Six Sigma Black Belt | Founder @ For(bes) The Culture/Black Excellence Society

1 Identify the problem

The first step is to identify the problem that is causing your communication to be ineffective. Is it a lack of clarity, feedback, recognition, or trust? Is it a mismatch of expectations, goals, or styles? Is it a technical issue, such as a poor platform, format, or frequency? Once you pinpoint the problem, you can address it more specifically and avoid making assumptions or generalizations.

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Lauren S.

Sales, Marketing, Communications | Editor & Copy Nerd | Yoga Instructor
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Please, if you are managing volunteers in any capacity, consider this is a win-win agreement. Open by asking your volunteer why they are committing their time to your organization. Likely they will feel compelled to give a benevolent reply. To get the real answer, be prepared with a follow up question: What can we do to support your own goals and development during this volunteership? What personal development would you like to gain over the next month with us? This will give you an idea of their 'why'. Respect their reasons for volunteering and commit yourself to making this a win-win outcome for both the organization and the individual who has trusted you with their time.

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2 Listen and empathize

The second step is to listen and empathize with your volunteers. Communication is a two-way process, and you need to understand their perspective, needs, and feelings. Ask open-ended questions, acknowledge their contributions, and show appreciation. Avoid interrupting, judging, or blaming. Try to put yourself in their shoes and see how they experience your communication.

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3 Adapt and improve

The third step is to adapt and improve your communication based on the feedback and insights you get from your volunteers. You may need to change your tone, language, or method of communication to suit their preferences and personalities. You may also need to provide more information, guidance, or support to help them achieve their tasks and goals. You may also need to create more opportunities for interaction, collaboration, and recognition to foster a sense of community and belonging.

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4 Monitor and evaluate

The fourth step is to monitor and evaluate your communication with your volunteers regularly. You can use surveys, interviews, or focus groups to gather feedback on your communication effectiveness and satisfaction. You can also use metrics, such as response rates, retention rates, or engagement levels, to measure your communication impact and outcomes. You can then use this data to identify what works well and what needs improvement.

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5 Learn and grow

The fifth step is to learn and grow from your communication experience with your volunteers. You can use your feedback and data to identify your strengths and weaknesses as a communicator and as an entrepreneur. You can also use your communication challenges and successes to learn new skills, strategies, or tools that can enhance your communication with your volunteers and other stakeholders. You can also use your communication as a way to build trust, rapport, and loyalty with your volunteers and inspire them to support your cause.

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6 Communicate with purpose

The sixth and final step is to communicate with purpose with your volunteers. Remember that your communication is not only about conveying information, but also about creating a connection, a vision, and a culture. Your communication should reflect your values, mission, and goals as an entrepreneur and as a leader. Your communication should also motivate, empower, and appreciate your volunteers as partners and as people. Your communication should ultimately serve your cause and make a difference in the world.

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Rashaad Lambert

Former SEVP @ Forbes | 4x 40 Under 40 | Six Sigma Black Belt | Founder @ For(bes) The Culture/Black Excellence Society
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Effective communication with volunteers is crucial for entrepreneurs, especially when building and sustaining momentum in startup or social enterprise environments. Utilize communication and project management tools like Slack, Trello, or Asana to keep everyone on the same page. These tools can help streamline communication and task delegation. Ensure volunteers can easily reach you through preferred communication channels. Being accessible encourages open communication.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your communication with volunteers as an entrepreneur is ineffective?

1

2

3

4

5

6

7

1 Identify the problem

2 Listen and empathize

3 Adapt and improve

4 Monitor and evaluate

5 Learn and grow

6 Communicate with purpose

7 Here’s what else to consider

Volunteer Management

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What do you do if your communication with volunteers as an entrepreneur is ineffective?

1

2

3

4

5

6

7

1 Identify the problem

2 Listen and empathize

3 Adapt and improve

4 Monitor and evaluate

5 Learn and grow

6 Communicate with purpose

7 Here’s what else to consider

Volunteer Management

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